Feeny
FreedomPay

Technical Account Manager at FreedomPay (United States)

FreedomPay· United States·

Role details

Work type
Hybrid
Employment
Full-Time

Job description

Primary Responsibilities:

  • Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
  • Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
  • Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
  • Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
  • Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
  • Manage project documentation including requirements, design specs, release notes, and training materials.
  • Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
  • Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
  • Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
  • Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
  • Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.

What We're Looking For:

  • 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.
  • Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.
  • Experience with API-based products, system integrations, and enterprise platform configurations.
  • Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
  • Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
  • Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
  • Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
  • Willingness to travel up to 15–20% within the U.S.

Why work at FreedomPay

  • Culture: Described as a diverse, inclusive environment with a "start-up mentality" where everyone is all‑hands‑on‑deck. Employees are empowered to be their best selves. [corporate.freedompay.com/resources/blogs/life-at-freedompay]
  • Workplace Flexibility: Flexible working environment offering remote and hybrid options depending on role (e.g., Select USA Remote Locations, London hybrid). [jobs.lever.co/freedompay]
  • Benefits: Above‑market and comprehensive healthcare, company‑wide bonus plan based on shared performance, above‑market compensation, and strong emphasis on training and advancement. [corporate.freedompay.com/about-us/careers]
  • Growth Environment: A rapidly growing company that attracts top talent – "talent attracts talent." Employees work with thought leaders and have the opportunity to grow into new roles as the company scales.

Application questions