Technical Support Engineer at SigNoz (India)
SigNoz· India·
Role details
Global Dev Infra Product Experience · Remote Work · Opportunity To Build Customer Engineering Function · Founding Team Member Opportunity
Summary
SigNoz is seeking a DevOps Engineer to support and scale its open-source observability platform. The role involves debugging complex distributed systems, optimizing performance, and architecting solutions while collaborating with platform teams and SREs. Candidates should have 3+ years of experience and a strong bac...
Job description
ABOUT SIGNOZ
SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.
- 30,000+ GitHub stars
- 900+ customers
- 8,000+ members in our Slack community
WHY US?
- Opportunity to work in a global dev infra product
- Backed by YC and some of the prominent VCs in the Bay Area
- We are completely remote. No offices
- Founding team member opportunity - build customer engineering function from scratch
WHAT WE ARE LOOKING FOR
This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.
We're looking for someone who is:
- Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.
- Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.
- Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.
- Strong communication skills - you will frequently go on call with users for debugging issues
WHO WOULD BE A GOOD FIT
- 2+ years experience in DevOps or engineering roles working with production systems at scale
- Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
- Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms
- OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts
- Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript
- Customer-engineering mindset - enjoy helping other engineers solve technical problems
WHO MAY NOT BE A GOOD FIT
- Candidates who are fresh out of college
- Engineers who lack ownership
Why work at SigNoz
- Culture: A developer-first, open-source company obsessed with the "signal vs noise" problem. The team is highly technical and distributed globally.
- Remote/Hybrid Policy: Remote-friendly, with a significant presence in India (38 employees) and the US (6 employees). The company operates across 5 countries.
- Engineering Culture: Deep expertise in OpenTelemetry, distributed tracing, log pipeline design, and cost governance. Engineers work on a high-scale, high-impact product used by thousands.
- Growth Trajectory: Rapid headcount growth (+52.9% YoY) and increasing job postings (+250% YoY), indicating a scaling phase with ample opportunity for impact.
- Notable Perks: Work with a modern stack (ClickHouse, Go, OpenTelemetry), contribute to a leading open-source project, and solve hard problems at scale.
- Current Open Roles: Forward Deployed Engineer, Sr Backend Engineer - Platform, Growth Marketing (India/EU/US), Founding DevRel, Founding Designer, and others (7 active postings as of mid-2026).