Technical Support Specialist at Skio (Remote)
Skio·
Role details
Job description
About Skio: Skio helps Shopify brands sell subscriptions without the headaches. We’re building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we’re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.
The Role: We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly.
This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.
What You’ll Do: Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed Collaborate with our engineering team to escalate and troubleshoot more complex issues Communicate consistently with merchants to provide updates and ensure resolution Perform QA on new features to catch bugs and ensure a smooth launch Contribute to documentation and help center updates to improve self-service
What We’re Looking For: 2–4+ years of experience in technical or customer support at a SaaS company
Experience working with Shopify is required
Strong written communication skills and a calm, customer-first mindset Familiarity with tools like Zendesk, Slack, Linear, and Notion (or similar) Able to manage multiple conversations at once and stay organized under pressure Bonus: Experience working in ecommerce, subscriptions, or with APIs
Why Skio? Remote-first team with flexible hours and a strong focus on async work High-impact role where your work directly supports our merchants’ success Collaborative, low-ego team culture that values transparency and trust Competitive salary, equity, and benefits
Why work at Skio
- Culture highlights: “Every employee is an owner” — equity grants for all. Remote-first from day one. High trust environment (unlimited PTO). Fast-paced, product-driven culture with weekly releases.
- Remote/hybrid/office policy: Fully remote global team (employees work from couches, coffee shops, and beaches in Portugal and beyond). Offices available in San Francisco and New York.
- Notable perks:
- 100% of health, dental, and vision premiums covered (family coverage extra)
- Unlimited PTO
- Market-rate salaries (no “startup discount”)
- Equipment budget: MacBook provided
- Global team with low overhead (no commute)
- Engineering culture: Small, high-impact team shipping weekly. Tools include modern stack; role available for Software Engineer and Launch Engineer.