Telecoms QA Director at Netcracker (Belgium UK Netherlands Germany Italy, Switzerland)
Netcracker· Belgium UK Netherlands Germany Italy, Switzerland·
Role details
Job description
We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms. This role is critical in ensuring high-quality delivery of customer-facing telecom solutions, including billing, CRM, order management, and digital channels. The ideal candidate combines deep QA leadership with strong telecom domain expertise, and brings customer-facing and sales alignment experience—ensuring product quality directly supports customer satisfaction, revenue growth, and successful deal closures.
Responsibilities
- Define and execute the QA vision, strategy, and roadmap aligned with business and product goals
- Own end-to-end delivery accountability for QA across multiple BSS programs and customer engagements
- Lead, mentor, and scale a high-performing QA organization (manual, automation, performance, and test data teams)
- Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs
- Ensure end-to-end quality across complex telecom workflows and integrations
- Act as a QA representative in customer engagements, including demos, UAT phases, and escalations
- Partner with customers to define acceptance criteria, success metrics, and quality benchmarks
- Lead QA support for customer onboarding, migrations, and go-live activities
- Partner with Sales and Pre-Sales to Define delivery and QA strategies for proposals and RFPs
Skills and experience
- 12+ years of experience in Quality Assurance, with 5+ years in leadership roles
- Strong experience in telecom BSS systems (billing, CRM, order management, etc.)
- Proven track record in customer-facing roles, including handling escalations and UAT cycles
- Experience supporting sales/pre-sales activities (RFPs, demos, client discussions)
- Deep understanding of QA methodologies, automation frameworks, and DevOps practices
- Experience managing distributed/global QA teams
- Experience working with Tier 1 / Tier 2 telecom operators
- Familiarity with cloud-native architectures and microservices
- Knowledge of telecom standards (e.g., TM Forum frameworks such as eTOM, SID)
- Exposure to AI-driven testing or advanced test analytics
Education
- University Degree in Engineering , IT or a related field
Why work at Netcracker
- Culture: Emphasizes innovation, collaboration, and growth. Employees describe a culture of autonomy, trust, and agility netcracker.com.
- Global & Diverse Environment: Work with colleagues across 70+ global locations and 61 countries, offering exposure to international teams and projects.
- Work Model: Hybrid and flexible work arrangements are common; specific policy varies by role and location.
- Benefits (vary by location):
- Comprehensive insurance (health, life, accident, disability)
- Paid time off, company holidays, maternity/parental leave
- Financial counseling, estate planning, and retirement planning resources
- Digital learning and career development programs
- 24/7 Employee Assistance Program (EAP) for stress, legal, and financial questions netcracker.com.
- Hiring Process: Typically 1-2 phone/video calls with a recruiter, followed by 1-3 rounds with hiring managers or senior team members, then a reference check and offer netcracker.com.
- Open Roles: Currently has ~76 active job postings, including Senior Software Engineer, Senior Business Analyst, Application Security Architect, Sales Director, and Client Partner linkedin.com netcracker.com.