Tier 2 IT Helpdesk Technician at Quantum Space (Rockville MD OR Hawthorne, CA)
Quantum Space· Rockville MD OR Hawthorne, CA·
Job description
Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched flexibility and propulsion capability. We build fast and iterate quickly.
Who We're Looking For
We are seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization. In this role, you will work closely with our Service Desk to resolve escalated issues, maintain end-user system reliability, assist with systems administration tasks, and support ongoing IT and infrastructure initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving complex technical challenges, and is committed to providing reliable technical support across the organization.
Where You'll Make an Impact
- Resolve tickets escalated from our Service Desk, including OS, application, hardware, and network issues.
- Provide hands-on technical support for workstations, laptops, mobile devices, and peripherals.
- Assist with account provisioning, deprovisioning, access permissions, and identity management.
- Support patching, updates, and configuration changes across Windows, macOS, and Linux endpoints.
- Perform advanced troubleshooting through log review, diagnostics, and root-cause analysis.
- Support software deployments, endpoint management, and system configuration rollouts.
- Maintain asset records, participate in hardware lifecycle processes, and coordinate with vendors.
- Assist with basic networking tasks, including VLAN changes, Wi-Fi troubleshooting, and connectivity issues.
- Support cybersecurity initiatives, including secure configuration enforcement and incident response tasks under guidance.
- Collaborate with engineering and IT programs to support smooth execution of tooling, technical projects, and operational changes.
What It Takes
- Strong understanding of Windows and macOS systems.
- Experience supporting ticketing platforms such as Jira Service Management, ServiceNow, Zendesk, or similar tools.
- Ability to analyze logs and diagnostic output to identify and resolve issues.
- Understanding of basic networking concepts, including DNS, DHCP, VLANs, routing, switching, and VPNs.
- Experience troubleshooting Microsoft 365, Azure AD, Exchange Online, and general SaaS applications.
- Ability to create or update technical documentation, including runbooks and procedures.
- Strong communication skills and an ability to support users of varying technical expertise.
- 2–4 years of prior experience supporting escalated issues or working in a Tier 2 capacity.
- Ability to hold and maintain a security clearance.
Nice-to-Have Experience
- Familiarity with Linux systems.
- Familiarity with endpoint management tools such as Intune, Jamf, RMM solutions, or similar platforms.
- CompTIA Security+ certification or willingness to obtain if required for compliance.
- Experience supporting software deployments, endpoint configuration, or system administration activities.
- Experience supporting cybersecurity or incident response activities.
- Experience working in a fast-paced technical or engineering environment.
What You'll Get
- Ownership – A key role supporting IT reliability and productivity across the entire organization.
- Innovation – Exposure to cloud services, identity management, automation tooling, endpoint technologies, and infrastructure solutions.
- Impact – Directly support the systems and technology that enable Quantum Space teams to execute critical business and engineering operations.
- Growth – Work alongside system administrators and engineers while building deeper technical skills and gaining exposure to a broad range of IT technologies.
- Compensation – Competitive salary, equity, and comprehensive benefits including medical, dental, vision, generous leave, HSA, 401(k) matching, and equity participation.
Location: Rockville, MD or Hawthorne, CA
Base Salary: $29–$40 per hour
The salary range for this role is determined based on a variety of factors including work experience, education, technical expertise, certifications, critical skills, and business considerations. Highly competitive equity grants are included in the majority of full-time offers and are considered part of Quantum Space's total compensation package.
Additional Requirements
To comply with U.S. Government space technology export regulations, including ITAR, applicants must be a U.S. citizen, lawful permanent resident, protected individual under 8 U.S.C. §1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State.
Apply now. Join us in building the next generation of spacecraft.
Why work at Quantum Space
- Mission-Driven: The company is focused on a critical national security mission, offering employees a chance to work on technology that directly impacts U.S. space superiority.
- High Growth Trajectory: Rapidly scaling from a startup to a public company, with aggressive hiring, new facility construction, and major government contracts.
- Flexible Work Environment: The company emphasizes work-life balance and offers flexible working arrangements. Roles are available across multiple locations (Rockville, MD; Huntsville, AL; Hawthorne, CA; Tulsa, OK).
- Competitive Compensation: Offers comprehensive medical, dental, and vision plans, generous leave (including parental leave), FSA, 401(k) matching, and equity sharing.
- Tight-Knit Team: Described as a fast-paced, tight-knit team of engineers and scientists, offering exposure to the full lifecycle of mission development, launch, and operations.