Travel Customer Support Representative at Aisles & Abroad (California)
Aisles & Abroad· California· $45k–$65k·
Role details
Job description
Are you someone who enjoys helping others, solving problems, and keeping details organized? We are looking for motivated individuals interested in providing customer support while assisting clients with vacation planning, travel research, reservations, and booking details.
This remote opportunity is ideal for someone who communicates well, enjoys working with people, and is comfortable researching information online. Previous travel industry experience is not required, and training and resources are available to help you learn the travel planning and booking process.
What You'll Do
- Assist clients with travel-related questions and vacation planning needs
- Research hotels, resorts, cruises, destinations, and other travel options
- Help clients compare available options based on preferences and budgets
- Assist with reservations, booking details, and confirmation information
- Provide support with reservation updates or changes when needed
- Communicate important travel information, deadlines, and trip details
- Research transportation, activities, excursions, and destination information
- Help organize itineraries and important travel documents
- Maintain accurate and organized client and reservation information
- Utilize online travel platforms and supplier resources
- Provide friendly and professional support throughout the travel planning process
What We're Looking For
- Strong customer service and communication skills
- Friendly, dependable, and professional
- Good organization and attention to detail
- Comfortable researching and comparing information online
- Basic computer and internet proficiency
- Ability to work independently in a remote environment
- Willingness to learn new systems and travel resources
- Ability to communicate clearly and professionally with clients
- Interest in travel, hospitality, vacations, or customer service
No Previous Travel Experience Required
Previous customer service experience is helpful but not required, and previous travel industry experience is not necessary. Training, educational resources, and ongoing support are available to help you learn reservation procedures, travel research, supplier platforms, destination information, and client service fundamentals.
Details
- Remote work environment
- Flexible scheduling
- Entry-level friendly
- Performance-based earnings tied to bookings
- Training and ongoing educational resources
- Opportunities to develop knowledge across hotels, resorts, cruises, vacation packages, and additional areas of travel
If you enjoy helping people, researching travel options, and providing professional customer support, we invite you to apply and learn more about the opportunity.
Why work at Aisles & Abroad
- Fully remote, flexible work environment – work from anywhere in the U.S. with reliable internet.
- Competitive pay – roles range from $45k to $75k per year (e.g., Cruise & Hotel Booking Specialist, Luxury Destination Specialist).
- Benefits – medical, dental, vision insurance, 401(k) matching, unlimited vacation, paid time off, company retreats, and home office budget (as listed on RemoteOK).
- Training & development – structured onboarding, supplier webinars, and ongoing professional development.
- Collaborative, supportive culture – described as a “collaborative and supportive team” with a warm, personalized approach.
- Diverse role types – from entry-level data entry to specialist travel coordinators, offering career paths for different skill sets.