VP Customer Success (f/m/d) at Manex AI GmbH (Munich, Germany)
Manex AI GmbH· Munich, Germany·
Role details
Top-Of-Market Compensation · Equity Package · Access To Best-In-Class Network · Fast-Paced Environment
Summary
Lead customer success and project delivery for autonomous factory solutions, managing relationships with major enterprise manufacturing clients. Build and mentor the Customer Impact Team while driving strategic business development and product integration across global operations.
Job description
About Us
Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.
Your Role
As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them. This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.
Your Responsibilities
- Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout
- Drive project management and coordination of integrations across industries
- Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
- Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level
- Strategically expand and manage the Customer Impact Team
- Take an active role in the strategic development of the business model and product
What Sets You Up for Success
- Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
- 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
- Good understanding of AI, software, and production processes
- Proven ability to lead cross-functional teams and orchestrate stakeholders
- Business-fluent in German and English
- Based in Munich or willing to relocate, ready to go all-in with us
What We Offer
- A unique opportunity to lead a top-tier team
- Top-of-market compensation with equity package
- A best-in-class network (funding, industry, and talent) across Europe and the US
- A fast-paced environment backed by the world's best investors with the world's leading organizations as customers
Are you ready to lead European autonomy at scale? Apply now!
Why work at Manex AI GmbH
- Engineering culture: "Best-in-class engineering team" with a strong technology focus — the company is building at the frontier of industrial AI and autonomous systems
- Impact-oriented: Values "Impact instead of tasks" — the mission is to move engineers off repetitive work onto high-value problems
- Work environment: In-office at Munich HQ (Am Kartoffelgarten 14, 81671 München) — "Employees work from physical offices" (Built In)
- Growth trajectory: Seed-stage with top-tier VC backing (Lightspeed, BlueYard) and enterprise logos already onboard — early employee opportunity
- Notable: Receives 1,000+ applications per role, suggesting strong interest; company advises candidates to "make clear why you want to work with us" to stand out
- Values: Impact Orientation, Technology Focus, Autonomy as an operating model