VP, Operations at Bjak (Hong Kong)
Bjak · Hong Kong·
Role details
Bjak at a glance
Southeast Asia's largest online insurance comparison platform, letting users compare, buy and renew insurance and roadtax from 16 insurers in one place.
Bjak is a BNM-licensed online marketplace where Malaysians compare quotes from 16 insurers and takaful operators, then buy and renew car, motorcycle, travel, life, medical and home insurance online. It bundles roadtax renewal, roadside assistance, car repair booking and AI tools around the core comparison engine.
Job description
About Doit
We are focused on reinventing how people spend, save, invest, exchange, travel, and more. Our objective is to build tools that will help people get more from their money and become an expert at ease. We believe AI will help make finance smart, assessible and safe.
We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few. We have teams working around the world, with over 20 nationalities and growing from our offices and remotely. Join us and build a better future for our society.
In 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.
About the Role
The VP, Operations will own group-wide operations and execution across Doit's businesses, functions and markets. The role is responsible for making sure priorities translate into clear ownership, measurable outcomes and fast execution.
What you will be doing
- Turn group priorities into targets, owners, timelines and operating plans.
- Run operating reviews and identify businesses, teams or projects that are behind plan.
- Solve cross-functional problems across product, technology, operations, people and commercial teams.
- Build processes for planning, performance management, accountability and resource allocation.
- Lead the operating setup of new businesses, markets and teams.
- Improve organisational structures and processes that slow execution.
- Step directly into critical projects when execution or ownership is weak.
What you will need
- Strong track record building and scaling operations in a technology company, startup or high-growth business.
- Experience owning company-wide, multi-market or multi-business execution.
- Strong understanding of business metrics, operating models and organisational design.
- Ability to identify why a business or team is underperforming and implement the fix.
- Highly analytical with strong execution capability.
- Hands-on operating style - comfortable working directly with data, processes and teams.
Why work at Bjak
- Culture: “Results first” – outcomes over effort; direct feedback; flat organization with minimal bureaucracy; high ownership and speed.
- Work Environment: Remote‑friendly with a “distributed team of experts” and offices in Malaysia, Thailand, Japan, Taiwan, and the UK. Recruiting globally.
- Engineering Focus: Lean, autonomous teams that prioritise product excellence and swift delivery.
- Career Growth: Rapidly scaling company with 356 open roles (including Lead, Founder’s Office, iOS Engineer, DevOps, ML Engineer) – opportunities for impact and advancement.
- Note on Employer Rating: Current Glassdoor-style rating is 2.3/5 (198 reviews) – potential concerns around work‑life balance and compensation. Candidates should verify recent employee sentiment during interviews.