Accounts Receivable/collections Representative at IDT (Guatemala City, Guatemala)
IDT· Guatemala City, Guatemala·
Role details
Work type
Hybrid
Job description
Location: Zone 4, Guatemala City (Hybrid modality)
We are looking for a Accounts Receivable/collections Representative to support our Boss Revolution/NRS customers. In this role, you will handle inbound calls, assist customers with billing inquiries, process payments, address past-due balances, and guide clients through basic account solutions.
Requirements
- English Level: 80% or higher (B2 / conversational fluency).
- At least 6 months of collections experience
- High school diploma completed.
- Strong sense of responsibility, active listening, and clear communication skills.
What We Offer
- Morning training schedule.
- Two consecutive days off (weekdays or weekends).
- Real internal growth and career advancement opportunities. Law benefits.
Why work at IDT
- Culture: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
- Flexibility: Flexible working arrangements and convenient office locations with transportation options.
- Benefits: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
- Growth: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
- Diversity: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.