Customer Service Representative at IDT (Guatemala City, Guatemala)
IDT· Guatemala City, Guatemala·
Role details
Work type
Onsite
Job description
Location: Zone 4, Guatemala City (100% On-site)
We are looking for a Customer Service Representative to support our Boss Revolution customers. In this role, you will handle inbound voice calls, assist customers with basic account inquiries and troubleshooting, and guide them on how to make the most of our services.
Requirements:
- English Level: 75% or higher (conversational / B2).
- Previous customer service experience is a plus, but entry-level candidates with no experience are welcome to apply!
- High school diploma.
- Must be able to work on site at our office in Zone 4.
- Strong sense of responsibility, positive attitude, and good interpersonal communication skills.
What We Offer
- Morning training schedule.
- Two days off (weekdays or weekends).
- Real internal growth and promotion opportunities. Law benefits
Why work at IDT
- Culture: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
- Flexibility: Flexible working arrangements and convenient office locations with transportation options.
- Benefits: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
- Growth: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
- Diversity: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.