AI Technical Support Specialist | Based in Lithuania at Hostinger (Kaunas, Lithuania)
Hostinger· Kaunas, Lithuania· €10/hr+·
Role details
360 Growth Opportunities And Training · Flexible Work Arrangements (Home Or Office) · Health Insurance From Day 1 · Gym Memberships · Recharge Leave · Regular Health Checks · Wellness Programs And Clubs · Company Events And VIP Lounge Access
Hostinger at a glance
Bootstrapped Lithuanian web host turned AI website platform for individuals and small businesses.
Hostinger provides web hosting, domain registration, business email, and an AI-powered website builder aimed at non-technical individuals and small businesses. It owns its data centers and CDN and builds its tools in-house, pairing low prices with LiteSpeed and NVMe performance. Its newer products, Kodee, Horizons, and Reach, use AI to let users build and manage a site or web app by describing what they want.
None (bootstrapped) raised · latest: Minority PE stake · ~31% · ConHostinger · 2021 · backed by ConHostinger (Jochen Berger, Thomas Strohe)
Summary
Provide expert technical support for Hostinger products via live chat and tickets, helping customers resolve challenges and improve their online experience. The role involves troubleshooting web hosting issues, enhancing AI assistants, and staying updated on product features in a fast-paced environment.
Job description
ABOUT US
We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before.
THE ROLE
This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
YOUR JOURNEY
🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
Skills you already have:
- Fluent English, written and spoken
- Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
- Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
- Already using AI to build or automate processes in your work
- Ability to make technical complexity clear for non-technical customers
- Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves
What makes you stand out:
- ⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
- ⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility
- ⭐ Proven experience in improving internal workflows, not just working within them
COMPENSATION
An hourly salary starting from 9.50 EUR gross.
WHAT YOU GET
🚀 360 Growth: We provide limitless learning opportunities hostinger.com/learning-culture: 5-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, feedback culture hostinger.com/reaching-your-peak, and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
🎯 Freedom & responsibility: Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis.
💪 Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
🎉 Work hard - party hard: Recognize hard work with company events like Summerfest youtube.com/watch Winterfest youtube.com/watch Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.
Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀
Three. Two. Onboard.
Why work at Hostinger
- Flexible work model – fully remote, hybrid, or office‑based; freedom to choose location and working hours.
- Wellness benefits – one month recharge leave, annual health checks, additional health insurance, company sick days, gym access, and sports initiatives.
- Growth opportunities – training, workshops, global conferences, and learning platforms; “360° growth” culture.
- Culture & events – Summer and Winter festivals, team‑building workations, “Meet the Client” days, milestone gifts (weddings, parenthood, graduations).
- Sustainability focus – employees contribute to a genuine climate action mission (100% renewable energy, e‑waste recycling).
- Perks – 10 company principles that guide decision‑making; strong emphasis on customer obsession and feedback loops.