Business Intelligence Analyst, Financial Services at Nclusion (Palo Alto, CA)Business Intelligence Analyst, Financial Services

As a Business Intelligence Analyst, you'll be the analytical backbone of the Financial Services Operations function. You'll build and maintain the KPI reporting and dashboards that track wallet, loyalty card, and remittance performance against the FinServ team's priority metrics across every active market, turning that data into analysis the Director uses to brief the COO and Exec team.

• Define and maintain KPIs spanning agent network health, wallet/loyalty adoption, and remittance performance, across all active markets.
• Build and maintain recurring performance reporting that the FS Director uses to brief the COO and Exec team — you own the analysis, the Director owns the narrative and delivery.
• Partner with the Wallet and Remittance Product Ops Leads to surface underperformance signals and contribute to root-cause analysis, market by market — you bring the data-grounded diagnosis; they bring field context and the final call.
• Build lightweight, ad hoc analysis (SQL, Excel/Sheets, BI tools) for questions the established data lake and KPI set don't yet answer — and partner with the data team to turn recurring ad hoc needs into permanent capture mechanisms, rather than building parallel shadow dashboards indefinitely.
• Support GTM planning alignment with Network & Gaming Operations by providing performance and market-readiness data, including agent network maturity signals.
• Translate analysis into concrete operational recommendations and support their implementation alongside the Director and Product Ops Leads.
• Monitor trends in digital wallets, crypto, and remittances that could inform strategy; flag relevant signals to the Director (watch-brief, not a strategy mandate).

• 3+ years of experience in operations analytics, business intelligence, or strategy/ops roles — fintech, payments, or financial services preferred.
• Strong SQL and Excel/Sheets skills; hands-on experience with at least one BI tool (Looker, Tableau, Metabase, or similar).
• Experience building a KPI framework or recurring reporting package from a messy or incomplete data starting point.
• A track record of producing analysis that’s used directly in a leadership or board-level conversation.
• Comfort working ad hoc against undefined questions, and separately, experience partnering with a central data/eng team to formalize a recurring analysis into permanent tooling.
• Experience operating in a fast-paced, high-growth, or startup environment with ambiguous, shifting priorities.
• Working knowledge of or strong interest in crypto wallets and emerging trends in digital financial services.

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture