Product Operations Manager, Payments at Nclusion (Palo Alto, CA)
Nclusion· Palo Alto, CA· $130k–$200k·
Role details
Salary
$130k–$200k
Work type
Onsite
Employment
Full-Time
Job description
About the Role
As the Product Ops Manager - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets. You'll own the operational readiness signal for corridor launches, like regulatory clearance, correspondent/partner readiness, anagent network capacity while working directly with Product on roadmap and scoping, and with Country GMs on expansion sequencing. You'll bring order and rigor to a fast-moving, cross-border, compliance-sensitive product and make sure it scales safely, not just quickly.
What You’ll Do
- Lead end-to-end rollout of remittance products in each market, from corridor setup through go-live, GTM and stabilization in the network.
- Partner directly with Product and Engineering on corridor scoping, bridging field and regulatory reality with technical product readiness, and contributing to the roadmap with performance & customer feedback.
- Support Country GMs in sequencing remittance launches against local demand, regulation, and agent network readiness.
- Track remittance KPIs (volume, transaction success rates, cost) and quality signals (complaints, failures, distrust), and drive corrective action.
- Collaborate with broader Operations Leadership with broader market launch plans.
- Ensure agent network readiness, including Agent onboarding, KYC etc.
- Build scalable SOPs and compliance checklists that repeat across corridors.
- Monitor cross-border and crypto-enabled remittance trends and evaluate fit.
What You Bring to the Table
- 8+ years in remittance, cross-border payments, or fintech ops, ideally in emerging or frontier markets.
- Working knowledge of cross-border regulatory frameworks - MTL, correspondent banking, AML/CTF, sanctions screening.
- Experience launching or scaling remittance corridors/products in a high-growth or startup environment.
- Experience negotiating and managing vendor/partner relationships (payment rails, banks, MTOs) directly.
- Strong analytical rigor able to read corridor and transaction data and turn it into action.
- Cross-functional experience with Product, Compliance, and local market leadership.
- Crypto/stablecoin rail knowledge is a plus.
Benefits and Perks
Palo Alto Compensation: $150,000-$200,000 Miami Compensation: $130,000-$180,000
- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
Why work at Nclusion
- Mission-Driven Work: Employees have the opportunity to work on a product with direct, positive impact on millions of financially excluded people.
- High Ownership Culture: The company emphasizes that new hires, especially in engineering, will have "real ownership" and the chance to shape how the entire engineering team works linkedin.com.
- Hybrid and In-Office Policies: Offers a mix of in-office (Palo Alto), hybrid, and remote roles, providing flexibility depending on the team and role builtin.com.
- Strong Technical Focus: With 33% of the workforce in technical roles, engineers will work in a tech-forward environment using a modern stack including React, TypeScript, Kotlin, Python, Terraform, Solidity, and blockchain technologies gem.com.
- Global Team Culture: Working across 5 countries provides a unique, multicultural environment that is essential for understanding the company's end users.