Business Operations at Lassie (San Francisco, CA)
Lassie· San Francisco, CA·
Role details
Job description
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
ABOUT THE ROLE
Business Operations builds the operating system behind Lassie’s growth. On enrollments, you’ll design and run the processes that move customers through setup, paperwork, system connections, and internal handoffs so Lassie can start doing useful work.
WHAT YOU'LL DO
- Own enrollment workflows across paperwork, system connections, status tracking, internal handoffs, and customer readiness
- Build the processes, dashboards, and automation that make setup faster and less manual over time
- Work across sales, customer operations, product, and engineering to remove operational bottlenecks
JOINING US
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
Why work at Lassie
- Early‑stage impact: Join a lean, ambitious team (<25 people) backed by top‑tier investors (a16z) and already generating meaningful revenue. Every hire is a founding‑level contributor.
- Hard, unsolved problems: Lassie is pushing the boundary on autonomous systems for SMBs – combining AI, integrations, and operations in a single product.
- Culture: The company values craft, rigor of thought, direct communication, and shared optimism about the future. lassie.ai/company
- Work policy: Not explicitly stated, but the team is concentrated in San Francisco (HQ) with additional presence in India and the Netherlands; given the early stage, a strong in‑person culture is likely.
- Open roles (as of mid‑2026): Founding Growth Lead (GTM), Founding Recruiter. linkedin.com