Customer Operations Manager at Urschel Laboratories, Inc. (Chesterton, IN)
Urschel Laboratories, Inc.· Chesterton, IN·
Job description
Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process. This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana.
Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.
Company Benefits, Rewards and Perks:
- Quarterly performance award bonus based on overall company performance
- Employee Stock Ownership Plan (ESOP), Stock Issued Annually
- 2 Weeks’ Vacation Available Upon Hire
- Medical, Dental, Vision Insurance Available on 1st Day of Employment
- Low Health, Dental, Vision Insurance Premiums and Deductibles
- Free Health Clinic (Available to Employees and Their Dependents)
- 401(k) with Employer Matching
- Free Life Insurance
- Paid Holidays
- Free 24/7 Access to An Onsite Workout Center with Personal Trainers
- Education Reimbursement Program
- Support for Community Involvement/Philanthropy
Job Duties:
- Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
- Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.
- Drive continuous improvement through process optimization, technology, and automation.
- Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.
A Bachelor’s degree is required, preferably in Supply Chain, Business, Operations Management, or a related field. The ideal candidate will have demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision-making. Strong leadership, problem-solving, communication, and cross-functional collaboration skills are essential, along with strong computer skills and the ability to manage multiple priorities. Some travel may be required.
If you are seeking an outstanding career opportunity, visit the Urschel careers link directly at urschel.com/careers or find us on Facebook or LinkedIn.
EEO/Veterans/Disability
Position Posted: 8/27/2026
Why work at Urschel Laboratories, Inc.
- Employee Ownership: All full‑time and qualifying part‑time employees automatically become participants in the ESOP after one year (1,000+ hours), receiving company stock contributions at no cost.
- Benefits & Perks:
- Health/dental/vision insurance – available immediately upon hire with low deductibles.
- 401(k) retirement plan with company match.
- ESOP (Employee Stock Ownership Plan) – annual contributions of company stock.
- Vacation time available immediately, paid sick days, holidays, life insurance, long‑term care, disability coverage.
- Tuition assistance and scholarship opportunities (e.g., Vincennes University partnership).
- On‑site fitness center with personal trainers and fitness classes.
- Work Environment: 100% employee‑owned culture with a “positive work environment.” Roles are primarily on‑site at the Chesterton, IN campus; remote work is not typical for manufacturing or office roles.
- Engineering & Innovation Culture: The company retains “Laboratories” in its name to reflect its commitment to continuous R&D. Employees work on cutting‑edge food‑processing machinery in a modern, 500,000 sq ft facility.
- Recognition: Voted “Best Place to Work” three years running, indicating strong employee satisfaction and community reputation.