Feeny
Uberall

Customer Support Advisor at Uberall (Philippines)

Uberall· Philippines·

Role details

Work type
Remote
Employment
Full-Time

Job description

About the Role

We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat! You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.

Your Responsibilities

  • Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction
  • Escalate bugs through the right internal channels (e.g. Jira) and teams
  • Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation

Your Profile

  • Experience in Customer or Technical Support, preferably in a B2B SaaS environment
  • Excellent written and spoken English
  • Able to work independently and comfortable working remotely
  • Motivated by finding great solutions for customers, with a truly service-oriented approach
  • Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized
  • Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)
  • Good level working with Excel or Google Sheets
  • Experience working in an international team
  • Open to new ideas and approaches
  • Comfortable researching new issues
  • Access to a strong and reliable internet connection at home
  • Some completed college education
  • Eligible to work in the Republic of the Philippines

Bonus Points

  • Basic MySQL skills, including writing and updating queries
  • Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors
  • Previous experience with APIs, including working in Postman
  • Basic understanding of location management on networks such as Google and Facebook

Why work at Uberall

  • Culture & Values: Described as "truly human culture" with high performance, openness, collaboration, and authenticity. Values include "Be Customer Obsessed," "Be Bold & Drive Change," "Demonstrate Passion & Performance," and "Grow Together." Inclusion is a core operating principle, not just a program.
  • Remote/Hybrid Policy: "Choice-First environment" — employees can work from global offices or remotely; coming to an office is not required. Offices available for collaboration.
  • Global & Diverse Team: Over 400 Uberallers representing 50+ nationalities across 30+ countries.
  • Growth & Development: Learning Grant program, Power Skills Academy, and Leadership Foundations for continuous development.
  • Compensation: Competitive benefits tailored to local markets; Long-term incentive plans through Virtual Stock Option Plan (VSOP) and Equity Plan (ESOP) for all eligible employees.
  • Engineering Culture: AI-first organization with a human approach to hiring. Encourages AI fluency and curiosity; values using AI to support, not replace, human work.
  • Hiring Process: Transparent, respectful process with initial chat, team interviews, culture & values interview, and structured onboarding. Human-driven decision-making at every stage.

Application questions