CX Engineer at AllSpice (San Francisco, CA)
AllSpice· San Francisco, CA·
Role details
Competitive Salary · Equity · Health Insurance · Dental Insurance · Vision Insurance · Generous PTO · Flexible Work Arrangements · Home Stipend
Summary
The Customer Experience Engineer leads technical onboarding and onboarding for new customers, guiding electrical engineering teams through AllSpice deployment. This post-sales role involves training on collaborative design reviews, identifying expansion opportunities, and serving as a technical advisor to drive prod...
Job description
Location: Hybrid (San Francisco or Boston preferred) or Remote for the Right Individual
ABOUT ALLSPICE
At AllSpice, we're building a platform for hardware engineering teams to collaborate, automate, and supercharge their workflows. By applying proven software development principles and AI technology to the hardware lifecycle, we’re redefining how a $6.5B+ industry designs, builds, and collaborates - powering innovation across electronics teams worldwide.
Read more about us in TechCrunch here techcrunch.com/, and our latest Series A announcement here prnewswire.com
We’re entering a high-growth phase and are looking for a Customer Experience Engineer (CX Engineer) to help our customers successfully adopt AllSpice and expand usage across their engineering teams. This role combines deep technical expertise with customer engagement and close collaboration with product, engineering, and revenue leadership.
The ideal candidate is an engineer who enjoys working directly with customers, thrives in highly technical environments, and can translate engineering workflows into scalable adoption across organizations. This is a post-sales role where success is measured by customer outcomes, product adoption, and identifying opportunities to expand AllSpice across existing accounts.
WHAT YOU’LL DO
- Lead technical onboarding for new customers, helping electrical engineering teams successfully deploy AllSpice into their hardware development workflows
- Guide customers through importing ECAD projects and repositories and establishing Git based collaboration practices for hardware design
- Train engineering teams on collaborative design reviews for schematics and PCB layouts using AllSpice
- Serve as the primary technical advisor for customers as they integrate AllSpice into their development processes
- Identify expansion opportunities within existing accounts by helping teams unlock deeper value from the platform
- Work closely with Account Executives to support expansion conversations and technical validation during growth opportunities
- Advise customers on best practices for version control, design review workflows, and engineering collaboration
- Support advanced use cases including automated design checks, hardware CI style workflows, and cross team collaboration
- Troubleshoot technical issues related to ECAD files, repository structure, and integrations
- Capture customer feedback and translate it into actionable insights for the product and engineering teams
- Create technical documentation, playbooks, and enablement resources that help customers scale their usage of AllSpice
- Act as a trusted technical partner to engineering leaders, helping them modernize their hardware development workflows
WHAT WE’RE LOOKING FOR
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field
- Strong technical communication skills and the ability to work directly with senior engineers and technical leadership
- Experience working with ECAD tools such as Altium, KiCad, Cadence, OrCAD, or similar
- Ability to diagnose complex technical problems and guide teams toward effective solutions
- Experience collaborating with cross-functional teams, including engineering, product, and sales
- Familiarity with Git workflows, commands, and clients, with experience using GitHub, GitLab, Bitbucket, or similar platforms.
- Comfortable working in a fast-moving startup environment where processes are still evolving
- Strong ownership mindset with the ability to balance multiple customer engagements simultaneously
- Experience with Python scripting.
BONUS POINTS
- Experience working in a customer facing technical role such as Solutions Engineer, Field Applications Engineer, or Customer Success Engineer
- Background working with hardware startups, robotics companies, aerospace, defense, or IoT companies
- Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD style workflows
BENEFITS
- Competitive salary and equity
- Health, dental, and vision insurance
- Generous PTO
- Flexible work arrangements (hybrid or remote)
- Home + in-office stipends
- Opportunity to make a meaningful impact at a fast-growing company alongside a smart, supportive team
Why work at AllSpice
- Culture: Described as fast-paced, innovative, and collaborative. Team members are characterized as curious, action-oriented, autonomous, and customer-centric. The company values shipping, iterating, and learning by doing.
- Work Policy: Hybrid workspace with offices in Somerville, MA and San Francisco, CA. Employees engage in a combination of remote and on-site work.
- Perks & Benefits: Offers company equity, healthcare benefits (dental, health, vision), commuter benefits, onsite office parking, home-office stipend for remote employees, and customized development tracks with continuing education support.
- Engineering Culture: Uses a modern tech stack (Python, Go, Rust, JavaScript, Vue.js, SQL) and emphasizes autonomy, judgment over rigid process, and a high bar for excellence. The team is building the future of hardware development infrastructure.
- Diversity: Has a highly diverse management team and hiring practices that promote diversity.