Feeny
Dun & Bradstreet

Desktop Executive - Support (R-19817) at Dun & Bradstreet (Mumbai, India)

Dun & Bradstreet· Mumbai, India·

Role details

Work type
Hybrid
Employment
Full-Time

Job description

Designation: Desktop Specialist. Function: IT. SBU: Technology. Location: Mumbai Payroll: Partner's Payroll

Key Responsibilties:

  • Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
  • Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
  • Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
  • Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
  • Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
  • Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
  • Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Key Requirements

  • 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
  • Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
  • Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
  • Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
  • Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
  • Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
  • Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

Why work at Dun & Bradstreet

  • Culture & Rating: Employer rating of 3.8/5 (2,861 reviews on LinkedIn) with strong marks for work-life balance (4.0) and culture (3.7). Compensation scores 3.6 and career development 3.6. linkedin.com
  • Work Model: Hybrid – employees typically work on-site 2 days a week at their Jacksonville HQ or one of 32 global offices. builtin.com
  • Notable Perks:
    • Performance bonuses and employee discounts
    • Adoption assistance, generous parental leave, and family medical leave
    • Dental, health, and FSA benefits
    • Job training, conferences, and customized development tracks
    • Diverse workforce: talent sourced from top companies (IBM, Oracle, Cognizant, Deloitte, etc.)
  • Technical Environment: Engineering teams work on large-scale data platforms, AI/ML models, and data pipelines. Open roles include Data Scientists, AI Security Engineers, and Principal Systems Engineers.

Application questions