Enterprise Account Manager at monday.com (London, United Kingdom)
monday.com· London, United Kingdom·
Role details
monday.com at a glance
A no-code work platform, now built around AI agents, that lets any team shape its own projects, CRM, dev, and IT workflows in one place.
monday.com builds a customizable, no-code work platform where teams manage projects, sales, software development, and IT service on a shared board-based engine, increasingly with AI agents that execute tasks rather than just track them.
~$234M in venture funding before its June 2021 Nasdaq IPO raised · latest: IPO (Nasdaq: MNDY), June 2021 · backed by Insight Partners, Sapphire Ventures, Stripes, Hamilton Lane
Summary
Join the expanding sales team in London to manage a portfolio of enterprise-level accounts, acting as a trusted advisor to drive customer success and expansion. The role involves owning the full sales cycle, identifying up-sell opportunities, and partnering with internal teams to ensure high customer satisfaction an...
Job description
monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. Over 250,000 customers across departments worldwide usemonday.com to bring people, workflows, and AI agents together on one flexible platform, where AI doesn't just assist, it executes. From work management and CRM to service and dev, every product in our ecosystem runs on the same AI layer, automating tasks, running workflows, and helping teams deliver exponentially more with less effort.
We move fast with big impact, fueled by a vibrant, ownership-driven culture where you’re empowered to shape how organizations achieve more and outpace their competition.
We're looking for an Enterprise Account Manager to join our expanding sales team here in London. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to walk our clients to success using our platform. Please note that this is a hybrid position of 3 days/week in our London office
About the role:
- Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer
- Possess a comprehensive understanding of the monday.com solution and connect that knowledge directly to customer ROI Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
- Be an expert on the monday.com platform, with a deep understanding of our capabilities and value
- Consult with customers on their internal processes and challenge leaders to drive change across their organization
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com
- Partner with others at monday.com to ensure successful account management and surface customer inputs back
Requirements:
- 5+ years of B2B SaaS sales account management experience working with large, enterprise-level accounts (> 50-150K ACV)
- Own the full sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
Why work at monday.com
- Product-First Culture: The company is deeply committed to building intuitive, powerful, and easy-to-use products that solve real customer problems.
- Impact & Ownership: Employees are given significant ownership over their work from start to finish, fostering a culture of personal investment and high impact.
- Hybrid Work Model: monday.com offers a hybrid work environment, with most teams spending three days a week in the office for collaboration and the rest working remotely.
- Career Growth: The company provides learning programs, mentorship, development opportunities, and an internal mobility process to support diverse career paths.
- Global & Diverse Team: With 3,000+ employees across 15+ locations and 17 teams, the company offers a truly international and diverse work environment. It is an equal opportunity employer committed to inclusion.
- Strong Financial Health: As a profitable, publicly-traded company with over $1B in ARR, monday.com offers stability and long-term growth potential for its employees.