Front Office Manager at Urschel Laboratories, Inc. (Valparaiso, IN)Front Office Manager

Urschel, a 100% employee-owned company, is seeking an experienced and guest-focused Front Office Manager to join the team at the Grand Gardner Hotel. The Grand Gardner Hotel is an Urschel Development property located in downtown Valparaiso, Indiana. Urschel Development is a wholly owned subsidiary of Urschel Laboratories in Chesterton, Indiana.

The Grand Gardner Hotel is an independent boutique hotel featuring 58 guest rooms and suites, a speakeasy, banquet space, and welcoming shared spaces. As part of our employee-owned culture, every team member contributes to the hotel's success. We believe that excellent guest experiences are the result of employees who understand how their work impacts guests, coworkers, and the overall operation of the business.

At Grand Gardner Hotel, we value teamwork, accountability, and pride in a job well done. Whether serving guests directly or supporting operations behind the scenes, each employee-owner plays an important role in maintaining the high standards that define our property.

Why You’ll Love Working at the Grand Gardner Hotel:

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Accrued Paid Time Off & Holiday Pay
• Health, Dental, & Vision Insurance
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Manager is responsible for overseeing all front office operations and ensuring guests receive exceptional service from arrival through departure. This position leads the front desk team, coordinates daily operations, supports training and development efforts, and works collaboratively with other hotel departments to create a seamless guest experience. The Front Office Manager plays a key role in maintaining service standards, operational efficiency, and guest satisfaction throughout the property.

The ideal candidate is a hands-on hospitality professional who enjoys supporting team members, solving problems, and building positive guest relationships. Successful candidates are organized, dependable, and comfortable balancing guest service responsibilities with operational leadership. Previous hotel front office or hospitality management experience is preferred, along with experience scheduling staff, managing reservations, handling guest concerns, and overseeing daily hotel operations. Familiarity with hotel property management systems and Microsoft Office applications is highly desirable.

Candidates should be able to:

• Deliver exceptional guest service while maintaining a welcoming and professional atmosphere.
• Lead and support front desk team members in daily operations.
• Assist with scheduling, training, coaching, and performance management.
• Monitor reservation activity, room availability, guest requests, and service recovery efforts.
• Ensure compliance with cash handling, guest accounting, and hotel operating procedures.
• Work closely with housekeeping, maintenance, food and beverage, and leadership teams.
• Manage multiple priorities while maintaining attention to detail.
• Work a flexible schedule, including evenings, weekends, holidays, and occasional overnight support when needed.

Physical Requirements

• Remain standing and walking for extended periods during shifts.
• Frequently use computers, phones, and other office equipment.
• Occasionally lift and carry items weighing up to 25 pounds.
• Move throughout guest and hotel public areas as needed.
• Maintain focus and professionalism in a fast-paced hospitality environment.

If you are seeking an outstanding career opportunity, visit the Urschel careers link directly at urschel.com/careers or find us on Facebook or LinkedIn.