Fulfillment Specialist at Serigraph (West Bend, WI)
Serigraph· West Bend, WI·
Role details
Work type
Onsite
Employment
Full-Time
Job description
Second Shift | Monday-Friday | 3:00 PM – 11:00 PM Weekend Shift | Friday - Sunday | 12 Hour Shifts
Join our team as a Fulfillment Specialist and be the driving force behind flawless order execution! You'll be the go-to person for ensuring top-quality fulfillment operations, mentoring your teammates, and keeping our production lines running smoothly. If you thrive in a fast-paced environment with variety and want to make an impact—this is your chance!
What You'll Do
- Lead Line Operations – Set up production lines, monitor kit preparation, and perform First Piece Approval
- Team Coordination – Direct and motivate Fulfillment Associates, flex employees, and temp staff to meet specifications
- Quality Assurance – Conduct in-process audits, enforce quality standards, and stop production if needed to correct concerns
- Data & Reporting – Verify and report labor data, complete job tickets, and track efficiency metrics
- Technical Skills – Use EZPOP system/Hydra for preflighting and Excel for formatting
- Finishing Tasks – Packing, counting, labeling, shrink wrapping, and equipment operation
- Sustainability – Follow environmental practices including recycling, waste reduction, and energy conservation
- Continuous Improvement – Evaluate and recommend improvements for kit packing line
What We're Looking For
Minimum Requirements:
- High school diploma or equivalent
- Strong communication and troubleshooting skills
- Leadership mindset (no supervisory title, but the ability to train and mentor peers)
- Organized and able to multitask
- Proficiency in Microsoft Word & Excel
- Basic math skills
- Professional, service-oriented attitude
- Knowledge of safety, housekeeping, and PPE practices
Preferred (But Not Required!):
-
- Experience with Fulfillment Operations and ERP systems
Why You'll Love Working Here
- Stable Schedule – Monday-Friday, first shift, no weekends!
- Culture of Growth – We value accountability, continuous improvement, and teamwork
- Make an Impact – Your work directly ensures customers receive flawless orders
- Supportive Team – Collaborate with dedicated professionals who have your back
- Sustainability Focus – Be part of a company that cares about the environment
Why work at Serigraph
- Culture: Family-oriented, respectful, and transparent work environment with a focus on work-life balance. Core values: Respectful, Dependable, Helpful, Gracious.
- Remote/Hybrid Policy: Most roles are on-site (West Bend, WI) – operations, manufacturing, and fulfillment positions require physical presence.
- Perks & Benefits:
- Innovative healthcare options and free onsite clinic
- Onsite fitness center and walking trails
- Climate-controlled work environment
- Flexible scheduling options (including vacation buy/sell)
- Robust 401(k) plan
- Competitive wages and shift premiums
- Engineering Culture: Emphasis on R&D, prototyping, and continuous improvement; employees have access to cutting-edge equipment and technical challenges.
- Stability: Average employee tenure of 16 years suggests a supportive, long-term environment.