Graphite - Site Reliability Engineer (SRE) at rctsglobal.com (Guadalajara, Mexico)
rctsglobal.com· Guadalajara, Mexico· $50k–$60k·
Role details
Salary
$50k–$60k
Work type
Hybrid
Employment
Full-Time
Job description
Site Reliability Engineer (SRE)
Overview
We're looking for a passionate and hands-on Site Reliability Engineer (SRE) to join our team. This role is critical for ensuring the stability, performance, and scalability of our production services. You'll be the bridge between development and operations, with a strong focus on using code to manage infrastructure and eliminate toil.
Key Responsibilities
- Monitoring and Alerting: Design, implement, and maintain robust monitoring and alerting systems (e.g., GCP Monitoring, Prometheus, Grafana, Traces, Logs) to provide visibility into application performance and infrastructure health.
- Infrastructure Management: Build, provision, and maintain our core infrastructure, with a strong emphasis on Cloud environments and Kubernetes clusters.
- Automation and Tooling: Write and maintain scripts and automation workflows (e.g., Python, Bash, TypeScript (Pulumi)) to streamline deployment, scaling, and operational tasks, embracing the philosophy of "automating everything."
- Incident Response: Provide hands-on, real-time incident response and participate in an on-call rotation to quickly mitigate service disruptions and restore functionality.
- Production Debugging: Deeply debug and troubleshoot complex production problems across the entire stack, from network issues to application code defects.
- Process Improvement: Conduct blameless post-mortems for major incidents, implementing long-term solutions to prevent recurrence and continuously improve service reliability.
Qualifications
- Proven experience as an SRE, DevOps Engineer, or similar role.
- Expertise in managing and scaling Kubernetes in a production environment.
- Strong proficiency in a scripting or programming language (e.g., Python, Go, Bash).
- Deep understanding of monitoring, logging, and alerting best practices.
- Solid experience with at least one major Cloud provider (AWS, GCP, or Azure).
- Experience with Infrastructure as Code (IaC) tools like Terraform or Pulumi is a plus.
What You'll Bring
A proactive, data-driven approach to reliability and a passion for managing complex systems at scale.
Why work at rctsglobal.com
- Remote-first culture: All current open roles (19 as of July 2026) are fully remote — across the US and globally (Philippines, etc.)
- Boutique environment: Small team (~1-10 employees) means high autonomy, direct impact, and close mentorship from an experienced founder
- Diverse client exposure: Work alongside VC-backed startups, enterprise teams, and global brands across SaaS, fintech, AI, and dev tools — gaining broad industry exposure
- Candidate-focused ethos: The company prides itself on a collaborative, relationship-driven approach that values people over metrics
- Flexibility: Contract, contract-to-hire, and full-time engagements available for candidates