IT Service Desk Support (m/w/d) at Qualysoft (Vienna, Austria)

Qualysoft· Vienna, Austria·1d ago

Role details

Work type

Onsite

Employment

Contract

Job description

Start: ASAP

Dauer: 6 Monate, ca. 960 Projektstunden

Auslastung: 100%

Einsatzort: Ostösterreich, Vollzeit vor Ort

Sie begeistern sich für IT-Support und möchten Anwender bei ihren täglichen Herausforderungen unterstützen? Dann sind Sie bei uns richtig. Für ein spannendes Projekt suchen wir einen erfahrenen IT-Support-Spezialisten mit Know-how im First- und Second-Level-Support, Service Desk, Netzwerkumfeld, Microsoft Intune, Windows-11-Rollouts sowie DNS/DHCP. Kommunikationsstärke und eine lösungsorientierte Arbeitsweise runden Ihr Profil ab

Bitte senden Sie uns Ihren aktuellen Lebenslauf inklusive Ihrer Verfügbarkeit sowie Ihrer Stundensatzvorstellung. Wir freuen uns auf Ihre Rückmeldung.

Sie können mich gerne per E-Mail unter elena.kahraman@qualysoft.com oder über LinkedIn kontaktieren.7

Vielen Dank für Ihr Verständnis

Why work at Qualysoft

Project Diversity: Consultants gain experience across various clients, industries, and technologies — from BFSI to government to enterprise
Employment Stability: Qualysoft explicitly commits to continuous employment, actively finding new internal projects when one engagement ends, avoiding the "bench layoff" pattern common in consulting
Flexibility: Remote, hybrid, or on-site options depending on the project; hybrid roles available in Budapest and other hubs
Career Development: Training, certifications, internal mentoring, and career paths across Software Development, Consulting, Business Applications, Customer Experience, Sales, Finance, and HR
International Culture: Workforce spans 11 countries with English-friendly collaboration; company language and client work are primarily in DACH markets
Application Process: Transparent multi-stage process — CV review, informal recruiter conversation, technical interview(s) with the client (often multiple rounds), then written offer
Active Hiring: 75 open positions across Solution Architecture, AI/ML, SAP, M365, Dynamics 365, and development roles — strong market demand for skilled engineers
Notable Talent Flow: Employees frequently come from EPAM Systems, Deutsche Telekom IT Solutions, IBM, Ericsson, and Oracle; alumni move to Ericsson, Morgan Stanley, and EPAM — indicating a strong professional network

About Qualysoft

Company Overview

One-liner: Qualysoft is an Austrian IT consulting and software engineering firm delivering end-to-end digital solutions across cloud, AI/ML, data, and business applications.
Entity Type: Private (Privately Held)
Headquarters: Vienna, Austria
Founded: 1999
Founders: Not publicly named (company established 1999 in Austria)

Core Business

Primary Industry: IT Services and IT Consulting
Target Customers: Large enterprises and Tier-1 industry clients, primarily in BFSI (Banking, Financial Services and Insurance), plus public sector / E-Government; strong B2B focus
Mission / Purpose: "Drives meaningful change through technology, teamwork, and trust" — providing stable, transparent IT partnerships that combine planning, provisioning, billing, and support into automated flows to reduce time-to-market.

Products & Services

Consulting & Development Services (CDS): On-demand access to senior engineers, IT consultants, and managed-service teams that design, build, and operate critical systems (custom software engineering, DevOps, QA, and legacy modernization).
Microsoft Cloud & Business Solutions (CBS): Leverages the full Microsoft ecosystem — Azure, Dynamics 365, M365 — to translate cloud investment into measurable performance and resilience.
Business Technology Solutions (BTS): Implementation of business applications that reduce costs, streamline processes, and unlock sustainable growth (CRM, ERP, automation, customer experience).
E-Government: Digitalization solutions for public administration and government entities.
Cross-Industry Solutions: Tailored builds for BFSI and other regulated sectors, with compliance-ready architecture (ISO 9001, ISO 27001, GDPR by design).

Market Standing

Valuation / Market Cap: Not disclosed
Key Metric: 25+ years in software engineering, 2,000+ successful projects, 250+ Tier-1 industry clients; Total Funding: EUR 80K (minimal external funding history)
Notable Investors / Partners: Certified partnerships with Microsoft, Tricentis, Creatio, Doxee; ISO 9001 and ISO 27001 certified
Growth Signals:
- Active job postings: 75, with +33.9% YoY increase in hiring demand
- Operates across 6 countries (Austria, Romania, Serbia, Switzerland, United States, Hungary) with workforce distributed across 11 countries
- 96% of clients would recommend the company; 97%+ client satisfaction rate
- Conflicting reports on headcount: company website states "350+ specialists in Central and Eastern Europe," while LinkedIn data reports 207 employees with -8.8% YoY growth — the higher number may include subcontractors/partner network.

Competitive Advantages

25-Year Track Record: Longevity and stability in a fragmented IT services market
Certified Ecosystem Partnerships: Deep Microsoft, Tricentis, Creatio, and Doxee partnerships create recurring deal flow and validated delivery capability
Compliance-Grade Delivery: ISO 9001, ISO 27001, and GDPR-by-design give them an edge in regulated BFSI and public-sector deals
Nearshore Delivery Model: 350+ specialists across Central and Eastern Europe offer competitive cost structure with proximity to DACH clients
Continuity of Employment: Unlike pure body-shop competitors, Qualysoft keeps consultants on stable contracts between projects — a differentiator for talent retention

Strategic Focus

Scaling AI/ML and Cloud Engineering: Current openings emphasize AI Architect, Azure AI/ML Engineer, Databricks AI/ML Engineer — a clear shift toward AI-driven transformation services
Deepening Microsoft Stack Dominance: Dynamics 365 CRM Solution Architect and M365 Engineer roles signal continued investment in the Microsoft ecosystem
Geographic Expansion: Active hiring in Germany, Hungary, and Romania; presence in the US suggests international growth ambitions
Rebuilding Leadership Bench: Recent departures of the Chief Commercial & Technology Officer and Group CIO (May 2026) indicate an ongoing leadership transition; interim HR leadership is in place.

Sources

Job description

Why work at Qualysoft

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