Feeny
Neura Robotics

IT Support & Operations Engineer (human) at Neura Robotics (Zurich, Switzerland)

Neura Robotics· Zurich, Switzerland·

Role details

Employment
Full-Time

Neura Robotics at a glance

German cognitive-robotics company building humanoid and collaborative robots that see, hear, feel, and learn to work alongside people.

NEURA Robotics designs cognitive robots (humanoids, collaborative arms, and mobile bases) plus the AI and platform that run them, all built in-house. Its flagship 4NE1 humanoid targets industrial workflows and everyday assistance, and the Neuraverse platform links deployed robots into a shared learning network.

~$1.7B+ raised · latest: Series C · up to $1.4B · June 2026 · backed by Tether, Amazon, NVIDIA, Qualcomm

Job description

Our central IT team in Germany relies on you as the IT Champion on site, keeping day-to-day IT running at our Zurich office of around 100 people: M365-connected Windows and Mac devices, AD-joined Linux clients, peripherals, printers, and local enterprise networking. When something needs deeper expertise, our well-staffed IT team in Riederich is there to back you up with 2nd- and 3rd-level support – you're the one who spots problems early, fixes what you can, and escalates the rest with the right context.

YOUR MISSION & CHALLENGES

  • Single Point of Contact: Be the go-to person for IT at NEURA's Zurich office – approachable, visible, and quick to respond when something breaks.
  • Windows, Mac & M365: Keep M365-connected Windows and Mac devices healthy – provisioning, basic Intune/Entra ID tasks, updates, and everyday troubleshooting.
  • Linux: Support AD-joined Linux devices, from routine domain and access issues to basic diagnostics.
  • Peripherals & Printers: Set up, maintain, and troubleshoot peripherals and printers across the site.
  • Local Networking: Monitor and troubleshoot the site's enterprise network – connectivity, WLAN, and switch-level issues – and recognise when a problem needs specialist attention.
  • Smart Escalation: Judge confidently what's yours to fix and what belongs with the central team's 2nd/3rd-level support in Riederich – and hand it over with the right context.
  • Device & User Lifecycle: Handle onboarding and offboarding locally, keep devices ready-to-deploy, and maintain accurate records.
  • Vendor Coordination: Liaise with local vendors and service providers for hardware, networking equipment, and printer maintenance.
  • Process & Documentation: Follow and help refine central IT processes rather than building local workarounds; document recurring issues so Riederich can act on patterns.

WHAT WE CAN LOOK FORWARD TO

  • Completed IT apprenticeship (Informatiker/in EFZ, ideally with a systems technician focus) or an equivalent qualification, or a Bachelor's degree in computer science or a related field (FH or university).
  • Several years of hands-on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments.
  • Working knowledge of Microsoft Entra ID and M365 administration (users, groups, MFA, licensing).
  • Experience with AD-joined Linux clients.
  • Comfort troubleshooting local network issues – connectivity, WLAN, and basic switch configuration.
  • Independent, structured way of working – you're used to being the only IT person in the room and know how to prioritise.
  • Fluent German and English, written and spoken (B2 or higher).
  • Willingness to travel occasionally to the Riederich headquarters for onboarding, alignment, or team events.

Why work at Neura Robotics

  • Culture: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
  • Flexibility: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
  • Team: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
  • Growth & Development: Support for personal and professional growth via Udemy training platform and more.
  • Compensation: Competitive salary package with exclusive employee discounts.
  • Perks: Summer parties, company town hall meetings, and regular team celebrations.
  • Impact: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
  • Diversity: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
  • Application Process: Fast — initial feedback within a few days, interviews scheduled within two weeks.

Application questions