IT support technician at Sticker Mule (Albany, NY)
Sticker Mule· Albany, NY· $26–$28/hr·
Role details
Job description
About Sticker Mule
Sticker Mule is the Internet's most "kick ass" brand. We are privately-owned, profitable, and powered by a globally distributed team who cares deeply about delivering a great customer experience at the highest standards. Our team operates from 17 countries, and we're always looking for more exceptional team members.
Job description The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs, servers, networking equipment, and computer-driven manufacturing equipment.
Work performed
- Performs setup of new hire user accounts and deactivations.
- Provides end-user support onsite for remote employees.
- Installs, troubleshoots and maintains new IT equipment, including Mac/PC/Chromebook devices and peripheral devices related to factory infrastructure.
- Records, updates, and escalates requests using the Asana task system.
- Assists with the installation and maintenance of computer-driven manufacturing equipment.
- Other duties as requested to support our manufacturing and remote departments.
Requirements
- Associate's degree in information systems and/or IT certifications (Cisco, Microsoft, and Google) in information systems or equivalent work background.
- 1-3 Years of IT experience.
- Strong understanding of computer support methodologies and troubleshooting.
- Strong experience with VMWare, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server products.
- Solid understanding of TCP/IP, DNS, DHCP, Wired and Wireless networking.
- Experience with Google Workspace and supporting SaaS-based software applications.
- Experience with computer-driven manufacturing equipment
Compensation
- $25.75-$27.50 based on experience
- 401k plan with 4% employer match
- Health & dental insurance
- Four weeks paid vacation
- Signing bonus
Why work at Sticker Mule
- Remote‑First Culture: Team members work from 17 countries; most positions allow you to live and work anywhere with flexible hours.
- Compensation & Perks: Above‑market salaries, signing bonuses, health/dental insurance for US employees, and a budget for standing desks or Humanscale Freedom chairs.
- Autonomy & Independence: The company values humble, logical, self‑taught individuals who can get things done without constant supervision.
- Stress‑Free Environment: Explicitly designed to attract like‑minded people who want to do great work without the typical startup grind.
- Diverse Team: Colleagues from Brazil, India, Italy, Poland, Spain, and many other countries – though English is the working language.
Caveat: Employee reviews on LinkedIn give an overall rating of 2.9/5 (85 reviews), with culture at 2.8 and career development at 2.4. Some departures of senior leaders (e.g., Director of AI, Head of Photography) were noted in early 2026. Candidates should research recent sentiment beyond the company’s own career page.