Feeny
Encora

L2 Application Support Engineer at Encora (Brazil)

Encora· Brazil·

Job description

Job Title: L2 Application Support Engineer

Key Skills: Java, C, ETL, Shell script.

Location: São Paulo

Mode: In-person

We at Coforge are hiring L2 Application Support Engineer with the following skill set.

Key Responsibilities

  • Work actively with team members to analyze and resolve application issues.
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.
  • Automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts/processes that can be automated.
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.
  • Actively participate in Change management process with view to manage risk in production environment.
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.
  • Develop reports that provide trending statistics to track and manage application health and support service performance.
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place.

Required Skills & Qualifications

  • Computer Science concept of Data Structures in practical use cases.
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.
  • Good unix trouble shooting skills.
  • Good understanding of ETL / batch processes and capacity management.
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions.
  • One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
  • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2.

Preferred Skills:

  • Experience in the Financial Service Industry.
  • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud.
  • Degree in Computer Science.

Posted On: 22-07-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Why work at Encora

  • Culture & Recognition: Certified “Great Place to Work” in multiple regions; recognized by Comparably for Career Growth, Best Engineering Team, Best Company for Diversity, and Company Happiness.
  • Remote/Hybrid Policy: Flexible work-from-home scheme; remote workers in Mexico receive a monthly allowance of MXN 700 for internet/electricity, plus desk and chair after 3 months. No dress code, pet-friendly environment.
  • Perks & Benefits (varies by location):
    • Top-of-the-line MacBook Pro
    • Unlimited book budget and training/certification support
    • Private health insurance (including family) with dental and life insurance
    • 12 days paid vacation from day one (Mexico), 5 days PTO, 30 days aguinaldo (mandatory annual bonus)
    • Psychotherapy support (12 sessions covered fully)
    • Savings fund, grocery vouchers, and snack stations in select offices
  • Considerations: Compensation inconsistency across geographies and accounts; project-dependent stability; change fatigue from post-acquisition integration. Candidates should confirm review cycles, salary bands, and account assignment during interviews.

Application questions