Feeny
IDT

NRS Pay Support at IDT (Guatemala City, Guatemala)

IDT· Guatemala City, Guatemala·

Role details

Work type
Onsite

Job description

Our National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions  and provide general follow up to the applications submitted by the potential clients.

What we need:

  • Provide Support to potential clients.
  • Stay up to date with systems and products information, changes, and updates in the market.
  • Support sales organization, retailers and NRS product line.
  • Address and answer banking questions
  • Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
  • Follow standard processes and procedures.
  • Understand the value of our products and the needs of our retailers and their profiles inside and out
  • Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
  • Coordinate with multiple departments related to the systems such as Tech Support if needed
  • Ability to keep internal reports up to date (if needed)
  • Technical Support background

What we offer:

  • High School Diploma
  • 85% of English Proficiency
  • Microsoft Software proficiency
  • Customer Service Experience
  • Previous experience in ticketing, inquiries or tracking systems
  • Excellent communication skills (written and spoken)
  • Job stability (at previous jobs)
  • Problem – solving skills and the ability to think under pressure.
  • Patient, helpful, empathetic, good listener & professional
  • Attention to details
  • Goals and people oriented

Why work at IDT

  • Culture: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
  • Flexibility: Flexible working arrangements and convenient office locations with transportation options.
  • Benefits: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
  • Growth: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
  • Diversity: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.

Application questions