Feeny
IDT

Sales Manager – AI & Contact Center Solutions at IDT (Guatemala City, Guatemala)

IDT· Guatemala City, Guatemala·

Role details

Work type
Hybrid

Job description

Net2phone is seeking an AI Agent Sales Lead to drive the go-to-market strategy and revenue growth of its new AI Agent product. This role combines strong commercial leadership with a solid understanding of artificial intelligence and conversational technologies.

The ideal candidate will build and lead a specialized sales team, define the sales strategy for this new product line, and act as a subject-matter expert who can credibly speak to prospects and partners about AI-driven customer engagement.

Key Responsibilities:

  • Lead, coach, and grow a sales team dedicated to selling the AI Agent product across phone, chat, and other supported channels.
  • Define and execute the go-to-market and sales strategy for AI Agent, including pricing positioning, target segments, and sales playbooks.
  • Set individual and team sales targets, track pipeline health, and report on performance against revenue goals.
  • Act as a product and AI subject-matter expert in customer and partner conversations, presentations, and demos.
  • Translate the AI Agent products technical capabilities (natural language processing, conversational AI, automation) into clear business value for prospects.
  • Collaborate closely with Product, Marketing, and Customer Success teams to align messaging, gather market feedback, and refine the product roadmap.
  • Develop training materials and enablement programs to ensure the sales team can effectively position AI Agent against competitors.
  • Build and manage a pipeline of enterprise and mid-market prospects, including direct involvement in complex or strategic deals.
  • Monitor market trends in conversational AI and customer experience automation to keep the sales approach current and competitive.
  • Establish KPIs and reporting cadences for the AI Agent sales function and present results to senior leadership.

We Offer: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance

Benefits and Discounts

Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Why work at IDT

  • Culture: Collaborative, family-like atmosphere with “small company feel” despite global scale. Values frankness, accountability, and employee development.
  • Flexibility: Flexible working arrangements and convenient office locations with transportation options.
  • Benefits: Competitive pay, health/dental/vision, 401k, generous PTO, free breakfast, in-office gym, recreational leagues (baseball, basketball, pool, chess).
  • Growth: Long average employee tenure; promotion from within; opportunities for mastery and advancement.
  • Diversity: Multicultural workforce; inclusive environment; IDT Charitable Foundation supports education, food, and medical services.

Application questions