Onboarding Specialist at Telepatia (Medellín, Colombia)
Telepatia· Medellín, Colombia·
Role details
Job description
Why Telepatia
The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.
We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.
What You'll Do
You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.
- Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
- Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
- Collect feedback and communicate insights to product and engineering teams.
- Assist with patient consent (consentimiento informado) and ensure compliance.
- Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
- Train new users on best practices to maximize accuracy and speed.
- Identify champions within hospitals who can help scale usage organically.
- Guide doctors during their first consultations using Telepatia’s Scribe platform.
What You Have
- Clinical research coordinators or assistants (used to managing consent and protocols).
- Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
- Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
- Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).
From tech/ startup side:
- Onboarding / Implementation specialists
- Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
- Customer success or “support on-site” profiles from SaaS or medical device startups
Why work at Telepatia
- Mission-driven culture: Founded by Nicolás Abad after his father died from a preventable drug interaction – the company is building the product that could have saved his life.
- Rapid growth & impact: Headcount nearly doubled every month in 2026; employees get to shape a platform already used by millions of patients.
- Remote-first, globally distributed team: Employees are in Colombia (35%), Brazil (29%), United States (6%), and Argentina (2%). The engineering team (15 people, 29% of workforce) works across time zones.
- High-caliber talent: Alumni from Stanford GSB, top medical schools, and companies like Nubank, Rappi, and Einstein Hospital.
- Open roles (as of mid-2026): AI Solutions Engineer, Sales Development Representative, and Onboarding Specialists – all with strong growth trajectory.