Feeny
Celerocommerce

Relationship Manager at Celerocommerce (Brentwood, TN)

Celerocommerce· Brentwood, TN·

Role details

Employment
Full-Time

Job description

As Celero Commerce's new Relationship Manager based in Brentwood, TN, you will leverage consistent communication and subject matter expertise to drive growth within our Financial Institutions channel. You will work closely with our FI sales team to nurture warm relationships with current bank partners and offer product training, regular metrics reporting, and ongoing advisory on our suite of payment solutions.

To thrive in this role, you must:

  • Work closely with our Financial Institutions sales team to onboard and train new bank partners.
  • Pull key metrics from internal resources and deliver monthly reports to partners.
  • Stay up-to-date with the latest features in our product portfolio.
  • Maintain a presence with each of our bank partners through occasional onsite visits (approximately 10% of this role will involve travel).
  • Have a minimum of 2 years of business services experience; banking industry experience a plus.
  • Have advanced knowledge of Microsoft Excel, including the ability to generate residuals and profitability reports for bank partners.

After one year, you'll know you were successful if:

  • You developed a strategy for consistent communication with bank partners.
  • You drove portfolio growth by 10-30% and retained current partners.
  • Your bank partners are engaged, confident in our product offerings, and excited to adopt additional or future products.

We Deliver High-Tech and High-Touch Experiences

Celero Commerce offers simple-to-use, bundled merchant solutions to enable efficient, sustainable growth. Our FI Solutions unit provides the technology and services customers demand while supporting financial institutions with the necessary expertise and education. In addition to enhancing the overall banking relationship, our BankMax program leverages the incredible power of payments to drive our partners' loan, deposit, and fee income growth. We direct the entire sales process: training, prospecting, pricing, and closing the deal.

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

COVID-19 Considerations:

Celero Commerce adheres to CDC guidance for businesses and employers responding to coronavirus disease 2019 (COVID-19).

Why work at Celerocommerce

  • Culture: Values include “Simple, disruptive solutions”, “Intentional in our actions”, “User-centric focus”, “Relentless pursuit of excellence”, “Performance-based culture”, “Transparent communication”, and “Respectful relationships”. The company fosters collaboration and creativity, and recognizes individual contributions through the “Celero Cares” community initiative.
  • Remote/Hybrid Policy: Current open roles are primarily on-site (Rosemont, IL or Brentwood, TN). No remote-first policy mentioned for most positions.
  • Notable Perks: Competitive benefits package (details in Celero Benefits 2024), in-depth training, coaching, and creative freedom to serve customers.
  • Engineering Culture: Technical team makes up ~10% of workforce; emphasis on high-tech solutions and data intelligence. The company uses AI tools in the hiring process for resume review, but final decisions are made by humans.
  • Growth Opportunities: With a history of acquisitions and a growing customer base, employees can experience dynamic changes and career advancement.

Application questions