Senior Customer Engagement Manager, JR856 at Eleks (Lviv, Ukraine)
Eleks· Lviv, Ukraine·
Role details
Work type
Remote
Level
Senior
Job description
Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.
ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.
REQUIREMENTS
- 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
- Practical experience managing complex RFPs, RFIs, or formal tender submissions
- Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
- Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
- Experience working with technical and commercial proposal documentation
- Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
- Excellent written and verbal English communication skills (Advanced)
- Ability to work independently, manage competing priorities, and deliver under strict deadlines
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience managing government or public sector tenders (USA/UA)
WOULD BE A PLUS
- Understanding of public procurement procedures, compliance requirements, and government contracting practices
- Experience with structured bid management methodologies and APMP best practices
- APMP/PMP certification or relevant
- Experience developing proposal win strategies, executive summaries, and value propositions
- Experience using AI tools to support bid development, document analysis, and proposal quality assurance
- Experience managing several complex bids simultaneously
KEY COMPETENCIES
- Strong ownership and accountability for bid outcomes
- Excellent planning, prioritization, and time management
- Attention to detail and commitment to quality
- Proactive and assertive stakeholder communication
- Ability to coordinate cross-functional teams without direct reporting authority
- Resilience and adaptability in deadline-driven environments
- Continuous improvement mindset
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy
Why work at Eleks
- Culture: Emphasises “care culture” and professional development. Named “Friendly Workplace 2022” and recipient of “Employer Branding Stars Award 2023” careers.eleks.com/about/.
- Remote/Hybrid Policy: Offers remote positions across Europe, Canada, and the US, as well as in-office roles in multiple countries. Hybrid options are common.
- Learning & Growth: Corporate trainers delivered thousands of hours of training in 2023; Centres of Excellence provide mentorship and best practices.
- Diversity: 34% of specialists are women; age range from 18 to 86 years old.
- CSR: Active corporate social responsibility initiatives (specific programs not detailed on the careers page).
- Engineering Culture: Heavy investment in AI, ML, and data engineering; opportunity to work on complex, enterprise-scale projects for global brands.