Decagon

Senior GTM Recruiter at Decagon (San Francisco, CA)

Decagon· San Francisco, CA· $180k–$210k·

Role details

Salary
$180k–$210k
Work type
Hybrid
Employment
Full-Time
Equity
Yes
Skills
Full-cycle recruitingInterview process optimizationAI talent landscape knowledgeData analysis
Benefits

Vacation Policy · Medical, Dental, And Vision Benefits · Life Insurance · Disability Benefits · Retirement Plan · Parental Leave · Fertility And Family Building Benefits · Daily Lunches And Snacks

Decagon at a glance

Autonomous AI agents that resolve enterprise customer support end to end across chat, voice, email, and SMS.

Decagon builds autonomous AI agents for enterprise customer support, handling chat, voice, email, and SMS from one intelligence layer. Its agents resolve requests end to end and take real actions across a company's support stack, with workflows defined in natural language via Agent Operating Procedures so CX teams can iterate without engineering.

$481M+ raised · latest: Series D · $250M · 2026 · backed by Coatue Management, Index Ventures, Andreessen Horowitz (a16z), Accel

Summary

Decagon is seeking a Senior GTM Recruiter to partner with company leaders and Co-Founders to scale GTM teams. The role involves building and optimizing interview processes, engaging top talent, and operating with a one-team mindset to meet bold hiring goals.

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.

About the Role

Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Senior GTM Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.

In this role, you will

  • Partner with company leaders and Co-Founders to help scale our GTM teams
  • Think outside of the box to engage with and close top talent
  • Build and optimize interview processes for speed and efficiency
  • Operate with a one team mindset in meeting bold team wide hiring goals

Your background looks something like this

  • Have 4+ years of experience in a full-cycle recruiting role
  • You’ve built and scaled top talent teams in competitive markets
  • An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
  • You’re comfortable navigating ambiguity and a fast paced environment

Even better

  • Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
  • Use data proactively to unblock hiring challenges and inform decision-making
  • Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great

Compensation

$180k - $210k + equity

Benefits

We proudly offer the following benefits for our full-time employees:

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Why work at Decagon

  • Culture: Described as "Eng-Driven, Ship Fast, Equity, Product Impact" by employees. Values include: "Just get it done," "Invent what customers want," "Winner's mindset," "The Polymath Principle" (cross-functional collaboration) decagon.ai/careers
  • Compensation: "We hire the best and treat them accordingly" — competitive compensation philosophy; Glassdoor rating: 3.9/5.0 (257 reviews), Compensation: 5.0/5.0 in Glassdoor-style internal review jobsbyculture.com
  • Benefits:
    • 100% medical, dental, and vision coverage for dependents
    • 401k and FSA/commuter benefits
    • Flexible PTO + company-wide winter break shutdown
    • Free daily lunches, dinner, and snacks at HQ
    • Wellness programs and company events decagon.ai/careers
  • Remote/Hybrid/Office: HQ in San Francisco (2261 Market Street); London office (50 York Way). Roles span remote, hybrid, and on-site options based on job postings.
  • Engineering culture: 89 technical employees (21% of workforce), Staff/Senior Research Engineer roles for Voice + Speech; "Build, optimize, and scale AI agents" is core identity. Alumni go on to OpenAI, Datadog, Postman, Accel — strong talent pipeline.
  • Growth trajectory: 134 open roles; 300+% headcount growth YoY; $4.5B valuation at 3 years old — extremely high-growth environment ideal for career acceleration.
  • Notable perk: "We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions" — employees report high product impact and ownership.

Application questions