Senior Key Account Manager (human) at Neura Robotics (Munich, Germany / Freising, Germany)
Neura Robotics· Munich, Germany / Freising, Germany·
Role details
Neura Robotics at a glance
German cognitive-robotics company building humanoid and collaborative robots that see, hear, feel, and learn to work alongside people.
NEURA Robotics designs cognitive robots (humanoids, collaborative arms, and mobile bases) plus the AI and platform that run them, all built in-house. Its flagship 4NE1 humanoid targets industrial workflows and everyday assistance, and the Neuraverse platform links deployed robots into a shared learning network.
~$1.7B+ raised · latest: Series C · up to $1.4B · June 2026 · backed by Tether, Amazon, NVIDIA, Qualcomm
Summary
Own and manage strategic relationships with enterprise customers, serving as the primary point of contact for C-level and VP stakeholders. Drive renewal, upsell, and account expansion initiatives to maximize customer value and revenue growth.
Job description
Your Mission & Challenge
- Own and manage strategic relationships with our most important enterprise customers
- Serve as the primary point of contact for executive stakeholders at the C-level and VP level
- Independently lead renewal, upsell, and account expansion initiatives
- Develop and grow customer relationships through a structured, long-term account strategy
- Identify opportunities to increase customer value, adoption, and revenue growth
- Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
- Drive customer satisfaction, retention, and long-term partnership success
- Analyze customer needs and develop tailored growth and success strategies
- Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
- Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
What We're Looking For
- 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
- Proven experience managing and growing strategic enterprise accounts
- Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
- Excellent stakeholder management skills with experience engaging executive decision-makers
- Strong cross-functional collaboration capabilities and project management skills
- Experience working with customer success methodologies, customer health frameworks, and account planning processes
- Data-driven approach to portfolio management and customer growth strategies
- Strong commercial mindset with a track record of identifying and executing expansion opportunities
- Ability to balance relationship management with revenue responsibility
Why work at Neura Robotics
- Culture: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
- Flexibility: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
- Team: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
- Growth & Development: Support for personal and professional growth via Udemy training platform and more.
- Compensation: Competitive salary package with exclusive employee discounts.
- Perks: Summer parties, company town hall meetings, and regular team celebrations.
- Impact: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
- Diversity: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
- Application Process: Fast — initial feedback within a few days, interviews scheduled within two weeks.