Senior Systems Analyst (ERP/TMS Integration) at nahc.io (Taipei, Taiwan)
nahc.io· Taipei, Taiwan·
Role details
Job description
This role owns the design, build, and support of ERP/TMS and integration platforms, including API, EDI, and purchase order workflows, for a global logistics and supply chain organization operating across regions. You will translate business requirements into scalable integration solutions, weighing feasibility against long-term scalability, and lead technical decisions in partnership with product owners, technical program managers, and development teams. As the primary point of contact for real-time support during US business hours, you will triage, resolve, and escalate incidents while keeping existing services stable. The role sits within a regional team supporting global operations, and combines hands-on solution design with day-to-day operational ownership of system health and reliability.
What You'll Do
- Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability
- Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams
- Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders
- Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation
- Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents
- Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality
Core Essentials
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5–10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry
- Hands-on experience with ERP/TMS platforms such as CargoWise or SAP
- Advanced knowledge of programming and scripting languages such as XML, SQL, and Java
- Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions
- Business-fluent English (read, write, verbal)
- Willingness to work a Taiwan-based night shift schedule to support US business hours
Bonus Skills
- Background in logistics, accounting, finance, or brokerage
- Automation experience with RPA tools such as UiPath, or applied AI
- Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow
- IT project management exposure (PMP, Agile)
Why work at nahc.io
- Culture & values: “People-first” ethos with a strong emphasis on ethical conduct, transparency, and long-term relationships. The team is small (4 people), offering direct mentorship from the founders.
- Growth opportunities: The firm “invests in our people through continuous skills training and new opportunities.” Internships are available for university students, providing hands-on experience mentored by founders.
- Work environment: Offices in Hong Kong (Sheung Wan) and Singapore (Vision Exchange). The Taipei role is listed as on-site. Remote/hybrid policy is not explicitly stated, but the company advises on remote hiring for clients.
- Unique perk: The company uses AI tools to support hiring (resume review, analysis) but notes that final decisions are made by humans – transparency in their own hiring process.
- Impact: As a small team, employees can directly shape the company’s growth and have a tangible impact on candidates’ careers and clients’ businesses.