Shift Supervisor / Field Service Technician at Humanoid (Germany)
Humanoid· Germany·
Role details
Humanoid at a glance
Humanoid builds commercially scalable, safe humanoid robots to automate labor-intensive industrial tasks in warehousing, logistics, and manufacturing.
Designs and builds general-purpose humanoid robots (the HMND 01 platform) that automate physical industrial tasks like goods handling, picking and packing, and kitting, orchestrated by an in-house AI fleet framework called KinetIQ.
Approximately $30M self-funded by founder Artem Sokolov; a ~$200M Series A was in talks as of early 2026 (not closed) raised · latest: Series A (in talks, ~$200M, no valuation set) as of February 2026 · backed by Artem Sokolov (founder, sole shareholder)
Job description
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
About the Role
We are seeking a skilled and motivated Shift Supervisor to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach. .
What You'll Do
- Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites.
- Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
- Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.
- Test product releases and robot capabilities.
- Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
- Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
- Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
- Tackle production incidents and technical issues in cooperation with service and engineering teams.
- Act as the primary on-shift liaison between the deployed location and Humanoid offices.
Requirements
- 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
- Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments.
- Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
- Business-fluent English.
- Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.
- Unrestricted right to work and live in the European Union.
What We're Looking For
- Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.
- Working knowledge of a relevant local language (e.g. German).
- Valid Class B (or equivalent) driver's licence.
- Familiarity with software integration and sensor-based automation.
- Experience with commissioning, acceptance testing, or software validation.
- Experience working in complex operational environments.
- Experience working directly with customers in an operational leadership role.
Why work at Humanoid
- High-growth environment: Company grew headcount by 139% in a single year, indicating rapid scaling and opportunity for career advancement. 65+ open roles suggest strong hiring momentum.
- Talent from top robotics firms: Team includes alumni from Boston Dynamics, Sanctuary AI, Dyson, Ocado Technology, Arrival, Wayve, and others — offering a deep learning and collaboration environment.
- Technical focus: Engineering and technical roles represent 38% of the workforce, with senior-level hires at 23% of the team. The company emphasizes hardware, AI, machine learning, and control systems.
- Mission-driven: Clear purpose to automate undesirable, unsafe, and repetitive work — appealing to candidates who want to make a tangible societal impact.
- Global presence: Offices in London (HQ), Cambridge (USA), and Burnaby (Canada), plus operations in 16 countries — offering potential for international mobility and remote collaboration.
- Innovation culture: Described as a place where engineers and researchers “move from demo to deployment” and “not just in the lab.” The CTO emphasizes building systems that perform in the real world from day one.
- Office/Hybrid policy: Not explicitly stated, but the company has physical offices in three countries and a distributed team across 16 nations — likely supports hybrid/remote with in-office collaboration for engineering roles.