Software Engineer - Product at Avoca AI (New York, NY)
Avoca AI· New York, NY·
Role details
Job description
About Avoca
Avoca builds AI-powered customer engagement systems that replace traditional call centers for home service companies. Our platform books jobs, handles inbound leads, and drives measurable revenue growth—consistently outperforming human call centers in both speed and conversion rates.
We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.
About the Role
We’re looking for a Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.
What You’ll Do
- Own feature development — from backend services to AI-powered user experiences.
- Turn customer feedback into product improvements through rapid iteration and experimentation.
- Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
- Hold a high bar for code quality—testing, monitoring, and reliability are second nature.
- Prioritize ruthlessly and navigate changing requirements with autonomy.
What We’re Looking For
- 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
- Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.
- Outcome-driven mindset: you measure success in impact, not just shipped features.
- Comfortable collaborating across engineering, product, and customer-facing teams.
- Low ego, high energy, resilient in a fast-paced environment.
- Bonus: prior startup, hacker, or founder experience.
- Eagerness to work in person with us in NYC full time.
Why work at Avoca AI
- Culture: High-growth, customer-obsessed startup with a "team first" value. Employees are expected to be fast-paced and deeply engaged with customers.
- Work environment: In-office 5 days a week in Union Square, New York City. Lunch is provided daily.
- Benefits:
- Meaningful equity for every full-time employee
- 401(k) with pre-tax or Roth from day one, no waiting period
- Comprehensive health & insurance coverage
- Benefits built to support the best work of your career
- Engineering culture: Emphasis on building AI agents that have real-world impact on a $1 trillion+ industry. Technical team is 35 people (19% of workforce), with a strong emphasis on product engineering and customer-facing work.
- Talent sources: Employees come from companies like Procore Technologies, EliseAI, Bain & Company, Google, PwC, and Amazon.