Solutions Engineer - EMEA at Vapi (Amsterdam, Netherlands)

Vapi· Amsterdam, Netherlands·5d ago

Role details

Work type

Hybrid

Employment

Full-Time

Job description

Vapi (/ˈVɑːpi/):

Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now! vapi.ai

Why We’re Hiring This Role:

Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.

What You’ll Do:

30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio n patterns and common objections, and feed repeated product gaps back to engineering and product.

Who You Are:

You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.

How We Work:

Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.

Why Vapi:

Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget

Why work at Vapi

High-Impact, Fast-Growing: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service.
Engineering Culture: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator.
Remote/Hybrid Policy: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility.
Notable Perks/Culture: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership.

About Vapi

Company Overview

One-liner: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents.
Entity Type: Private (Series B, $72M total funding)
Headquarters: San Francisco, California, USA
Founded: 2023
Founders: Jordan Dearsley and Nikhil Gupta

Core Business

Primary industry: Voice AI Infrastructure / Developer Tools
Target customers: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs.
Mission or purpose: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale.

Products & Services

[Vapi Platform]: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives:
- Assistants: Single-agent setups for specific tasks like customer support, lead qualification, and booking.
- Squads: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing).
[Vapi CLI]: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment.

Market Standing

Valuation: ~$500 million (post-money, as of May 2026)
Key Metric: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million.
Notable Investors/Partners:
- Lead Series B: Peak XV Partners
- Other Investors: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners
- Key Customer: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors.
- Other Enterprise Customers: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit.
Growth Signals:
- Handled over 1 billion calls since launch, processing between 1 million and 5 million calls per day.
- Over 1 million developers have used the self-serve platform.
- More than 750,000 agents have been launched on the platform.
- Won Amazon Ring, a high-profile enterprise customer, in late 2024.
- Active job postings are growing (+20.8% quarterly).

Competitive Advantages

Enterprise-Grade Infrastructure: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC).
Developer-First, Then Enterprise: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack.
Granular Control: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business.
Scalability: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients.

Strategic Focus

Hiring for Scale: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth.
Deepening Enterprise Penetration: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises.
Infrastructure over Application: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application.

Sources

Job description

Why work at Vapi

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