Sr. Manager, Strategic Expansion and Customer Success at Prefect (Remote)Sr. Manager, Strategic Expansion and Customer Success

PREFECT prefect.io BUILDS AND OPERATES RESILIENT, PYTHONIC ORCHESTRATION AND MCP PLATFORMS -- PREFECT OSS github.com/prefect, PREFECT CLOUD prefect.io/cloud, FASTMCP OSS, gofastmcp.com/welcome AND HORIZON prefect.io/horizon-- USED FOR MISSION-CRITICAL WORKLOADS.

Our Vision: Prefect will define automation for the context era.

Our Mission: Curate an intelligent context layer that delivers the right information at the right time.

Prefect builds automation for an unpredictable world. The last decade of automation was about protecting workflows from unpredictability; in the agentic era, unpredictability is the point. Our mission is to give people confidence in automated work, whether that work is a mission-critical data pipeline or a fleet of AI agents.

In August 2026, Prefect and Dagster, competitors for eight years, joined forces to build the next generation of automation infrastructure. Today, our ecosystem includes Dagster, the data platform; Prefect, the agent platform; and FastMCP, the leading open-source developer framework for the MCP ecosystem. Together, our open-source and commercial products are trusted by Fortune 500 companies, data innovators, and high-growth technology companies around the world.

We think of our culture as the operating system of the company. We’ve carefully created a supportive, high-performance environment that empowers our team to do the best work of their careers, have meaningful impact, and continue growing personally and professionally. We’re a remote-first team that values high standards, ownership, and thoughtful collaboration.

We are looking for a Senior Manager, Strategic Expansion and Customer Success to drive expansion within Prefect's most strategic customers and lead our Customer Success team. You'll close complex, multi-threaded expansion opportunities in our top accounts while building and refining the plays that make this motion repeatable and scalable.

This role exists at a critical moment for the business: as we transition from seat-based to consumption-based pricing, strategic account management becomes a core growth lever — requiring deeper engagement, stronger commercial ownership, and proactive identification of expansion opportunities within existing customers. You'll be in the driver's seat for that transition.

A key part of the role is elevating our CSM team. Currently renewal- and retention-coded, you'll coach them to operate with stronger commercial rigor and help them identify, position, and close expansion opportunities of their own. You'll be a player-coach: in the room on the highest-stakes expansion conversations, while building the system that makes the team great.

• Drive expansion in our top strategic accounts. Work alongside ICs to shape strategy and approach for a focused set of high-value accounts, helping them multi-thread, build executive relationships, conduct joint account planning, and navigate complex expansion opportunities.
• Lead and develop the CSM team. Manage the existing CSM team as direct reports. Set expectations, coach commercial behavior, run a consistent operating rhythm, and help individual team members grow into the next phase of their careers.
• Build the strategic expansion playbook. Define and codify the motion: account planning templates, expansion qualification frameworks, joint account reviews, multi-threading patterns, executive engagement plays. Turn what works into something the team can run.
• Partner across the business. Work tightly with the AE team on land-and-expand handoffs, with Product on customer-driven roadmap signals, and with PSL on the consumption pricing rollout.
• Help adapt customer engagement strategies for a consumption-based business. Partner with leadership as Prefect evolves its pricing model, helping the team navigate new customer conversations, identify growth signals, and support adoption-focused expansion strategies.
• Own the expansion forecast. Maintain accurate forecasting on expansion ARR. Run a clean operating cadence (weekly account reviews, quarterly planning) and deliver against quarterly expansion targets.
• Feed insights upstream. Translate field signals from the customer base into actionable input for Product, Marketing, and exec leadership.

• 7+ years in strategic account management, expansion sales, or similar roles at developer tool, data infrastructure, or enterprise SaaS companies, with a track record of consistent quota attainment.
• Proven success closing complex, multi-threaded expansion deals ($100K+ ACV) within existing enterprise accounts — including org mapping, executive engagement, and procurement navigation.
• 2+ years people leadership experience with evidence of developing others. Formal direct-report management or high-context pod/team leadership where you've coached, set expectations, and built a developmental track record.
• Comfort with consumption-based or usage-based pricing models — direct experience preferred; demonstrated ability to learn the motion required.
• Track record of building structure where it didn't exist — playbooks, account planning templates, operating rhythms, qualification frameworks, internal enablement.
• High EQ and strong collaboration skills: navigates technical and executive audiences, builds trust quickly, writes clearly.
• Startup-ready: thrives in a "low-O₂" environment with light process, high ambiguity, and a builder's mindset. Excited by the idea of joining a post–Series B company that's still defining many of its plays.

• San Francisco Bay Area & NYC Metro: OTE $282,000-$396,000
• Washington D.C., Boston, LA Metro, Seattle: OTE $264,000-$362,000
• Denver, Chicago, Atlanta, & all other U.S. metros: OTE $256,000-$344,000

Actual base salary within each range depends on the candidate's location, experience, and qualifications. OTE (on-target earnings) includes base salary + target commissions/bonuses. Please keep in mind that equity and benefits are not included in the range provided above.

Your recruiter can share more about the salary range for your preferred location during the hiring process.

We take care of our team — our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.

• Remote-first team with flexible-first culture
• Equity Stock Options
• 401(k) with 5% company match (vests immediately!)
• Unlimited PTO
• Medical, Dental and Vision insurance
• Generous Parental Leave
• Life Insurance and Disability benefits
• $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)

And that is just the start, there's more! For more info check out our top-of-the-line benefits and perks on our careers page.

Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.

Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.

Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.

Brad is a real live person (👋🏻) and is looking forward to learning more about you through your application.