Storage Platform Engineer at Encora (Kuala Lumpur, Malaysia)
Encora· Kuala Lumpur, Malaysia·
Job description
Key Responsibilities
- Administer and maintain enterprise storage infrastructure across production, DR, and non-production environments.
- Perform storage provisioning, capacity management, performance tuning, replication management, and lifecycle planning.
- Lead storage hardware and software upgrades, firmware updates, migrations, and technology refresh initiatives.
- Manage SAN environments, storage networking, zoning, multipathing, and connectivity troubleshooting.
- Support business-critical insurance applications requiring high availability and stringent recovery objectives.
- Design and implement storage replication, backup integration, disaster recovery, and business continuity solutions.
- Monitor storage utilization, performance metrics, trends, and proactively address capacity or performance risks.
- Collaborate with infrastructure, database, virtualization, cloud, and security teams during projects and operational activities.
- Support regulatory and audit requirements related to data retention, protection, security, and operational resilience.
- Develop and maintain storage architecture documentation, SOPs, operational runbooks, and technical standards.
- Participate in incident management, root cause analysis, problem management, and service improvement initiatives.
- Provide technical leadership and mentoring to junior infrastructure engineers.
Why work at Encora
- Culture & Recognition: Certified “Great Place to Work” in multiple regions; recognized by Comparably for Career Growth, Best Engineering Team, Best Company for Diversity, and Company Happiness.
- Remote/Hybrid Policy: Flexible work-from-home scheme; remote workers in Mexico receive a monthly allowance of MXN 700 for internet/electricity, plus desk and chair after 3 months. No dress code, pet-friendly environment.
- Perks & Benefits (varies by location):
- Top-of-the-line MacBook Pro
- Unlimited book budget and training/certification support
- Private health insurance (including family) with dental and life insurance
- 12 days paid vacation from day one (Mexico), 5 days PTO, 30 days aguinaldo (mandatory annual bonus)
- Psychotherapy support (12 sessions covered fully)
- Savings fund, grocery vouchers, and snack stations in select offices
- Considerations: Compensation inconsistency across geographies and accounts; project-dependent stability; change fatigue from post-acquisition integration. Candidates should confirm review cycles, salary bands, and account assignment during interviews.