Systems Analyst II at Datalab USA (Westminster, CO)
Datalab USA· Westminster, CO· $70k–$90k·
Role details
Job description
DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
**No sponsorship available for this position** **Candidate must be local to Westminster, CO**
Key Responsibilities
- Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Manage devices using Microsoft Intune, including policies, compliance, and application deployment
- Perform laptop imaging, provisioning, rebuilds, and lifecycle support
- Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
- Troubleshoot email, identity, device, and access-related issues end to end
- Track, prioritize, and resolve incidents and requests using Jira
- Participate in Agile ceremonies and continuous improvement initiatives
- Create and maintain technical documentation, runbooks, and standard operating procedures
- Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements
Required Skills & Qualifications
- 3–5 years of experience in a System Support, Desktop Support, or IT Operations role
- Strong hands-on experience with Microsoft 365 and Exchange Online
- Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
- Solid working knowledge of Active Directory and identity troubleshooting
- Experience with laptop imaging and endpoint lifecycle management
- Familiarity with JIRA in an IT support or Agile environment
- Strong troubleshooting, documentation, and customer service skills
- Ability to work independently while collaborating effectively with cross-functional team
- Experience with Linux systems (administration or troubleshooting)
- Working knowledge of SQL or Python for reporting, diagnostics, or automation
- Familiarity with PowerShell scripting
- Exposure to AI-enabled tools or platforms, such as:
Microsoft Copilot or other M365 AI features AI-assisted support tools, chatbots, or automation Using AI to improve incident resolution, documentation, or operational efficiency
- Experience in hybrid Active Directory / Azure AD environments
- Understanding of ITIL concepts or service management best practices
- Relevant certifications (Microsoft, ITIL, Agile – a plus)
Why work at Datalab USA
- Hybrid work options: Multiple open roles (Data Scientist, Marketing Campaign Analyst, HR/Recruiting Assistant) are listed as hybrid, offering flexibility.
- Two U.S. locations: Opportunities in Germantown, MD (HQ) and Westminster, CO, with on-site and hybrid setups.
- Active hiring across functions: Open roles as of the latest data include Data Scientist (2–5 years experience), Marketing Campaign Analyst, Account Manager – Client Services Database Marketing, and HR/Recruiting Assistant.
- Established, stable company: 25+ years in business, recognized on the Inc. 5000 list, offering a mature environment rather than a risky startup.
- Data-forward culture: Ideal for practitioners wanting hands-on exposure to large-scale consumer datasets (25,000+ attributes), FCRA/credit data, and production predictive models.
- Small-team atmosphere: 51–200 employees, which typically means broad ownership and cross-functional visibility.