Technical Support Specialist - German Speaking at Synthesia (United Kingdom)
Synthesia· United Kingdom·
Role details
Competitive Salary · Stock Options · Paid Parental Leave · 25 Days Of Annual Leave · Public Holidays · Paid Sick Leave · Referral Scheme · Computer And Monitor Provided
Synthesia at a glance
All-in-one AI video platform that lets businesses create, localize, manage and publish professional videos with AI avatars and voiceovers, no cameras or editing skills required.
Synthesia is an AI video platform for business. Users write a script, pick from 240+ AI avatars and voices in 160+ languages, and the platform generates studio-quality video with synced lip movement and on-brand styling, no cameras, actors or editing skills needed. It covers the full workflow: creation, real-time collaboration, one-click translation and AI dubbing, brand kits, analytics, version control and SCORM export into learning management systems.
$530M+ raised · latest: Series E ($200M, $4B valuation, Jan 2026) · backed by Google Ventures (GV), Evantic Capital, Hedosophia, NVentures (Nvidia)
Summary
Technical Support Specialist responsible for investigating complex platform issues, applying fixes, and escalating to Engineering. The role involves troubleshooting SaaS platform issues, analyzing logs, and ensuring reliable customer experiences for the AI video platform.
Job description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
TECHNICAL SUPPORT SPECIALIST
As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia
delivers a reliable and consistent experience for our customers. You’ll be the go-to
team for internal technical escalations and play a key part in Synthesia’s technical
Success.
You’ll investigate complex platform issues, apply technical fixes where possible,
and escalate clearly to Engineering when required. You’ll own cases end to end,
reproducing problems, analysing logs and data, validating workarounds or
patches, and confirming resolution with the customer.
Role Responsibilities:
- Investigate and troubleshoot complex technical issues across the Synthesia
- platform
- Apply fixes, configuration changes, or validated workarounds where possible
- Escalate to Engineering with clear diagnostic details and impact assessments
- Reproduce reported issues in internal environments to identify root causes
- Analyse logs, data, and customer configurations to support investigations
- Validate fixes or patches and confirm resolution with the customer
- Document findings, solutions, and technical procedures for future reference
- Collaborate with Product and Engineering teams to report bugs and suggest
- improvements
About You:
- Minimum 5 years of experience in a technical support or similar customer-facing technical role
- Strong troubleshooting and problem-solving skills, with a logical and analytical approach
- Confident communicator with clear, concise verbal and written skills
- Solid technical foundation and curiosity to learn new systems and tools
- Experienced in diagnosing and resolving technical issues remotely
- Able to prioritise and manage workload in a fast-paced environment
- Comfortable working both independently and collaboratively across teams
Technical Experience:
- SSO / WorkOS configuration and troubleshooting
- REST APIs and Postman for testing and validation
- Monitoring and debugging using Datadog
- SaaS platform support and administration
- Analysing HAR files and network traffic for issue reproduction
At Synthesia we expect everyone to...
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- A competitive salary + stock options in our fast-growing Series D startup
- Paid parental leave
- 25 days of annual leave + public holidays + paid sick leave
- Fun culture with regular socials
- A generous referral scheme
- A brand new computer + monitor
Why work at Synthesia
- Global & Remote-First Culture: Team spans 26+ countries. Offices in London and NYC, with remote work flexibility. Roughly 80% of London HQ staff are immigrants, fostering a diverse, international environment.
- High-Velocity Engineering: Engineers deliver meaningful features every few days (no long releases). Minimal meetings and SCRUM ceremonies — a focus on building and shipping.
- Growth & Ownership: Real ownership from day one. Clear progression paths, annual learning budget, access to courses and conferences.
- People-First & AI Ethics: 10% of team dedicated to AI safety. Strong emphasis on work-life balance with competitive compensation, PTO, and benefits.
- H-1B Friendly: CEO Victor Riparbelli has publicly highlighted that the London office provides a strong alternative to US visa uncertainty, with ~80% of staff being immigrants.
- Top-Tier Team: Founders and engineering leadership from Stanford, Cambridge, UCL, TUM, and top tech companies.