Travel Consultant (Fluent in English) at ATI Business Group (Central Jakarta, Indonesia)
ATI Business Group· Central Jakarta, Indonesia·
Role details
Job description
Are you someone who enjoys helping people turn their travel plans into smooth and hassle-free experiences? Do you thrive in a fast-paced environment where you can manage travel requests, solve booking challenges, and ensure every detail is taken care of? If you have a passion for travel, enjoy working with people, and are eager to grow your expertise in travel, this could be the right opportunity for you.
We are looking for a Travel Consultant to join our growing team and deliver end-to-end travel booking and support services for clients and travelers. In this role, you’ll manage various travel arrangements, handle booking requests, resolve travel-related issues, and provide exceptional customer service. You’ll play an important role in ensuring a seamless travel experience while building your expertise in travel management.
Key Requirements
- Handle end-to-end travel bookings for flights, hotels, and ground transportation using GDS.
- Process booking modifications, cancellations, reissues, and refunds in accordance with fare rules and client requirements.
- Respond to travel requests and inquiries while meeting agreed service level agreements (SLAs).
- Communicate professionally with clients and travelers via email and chat in English.
- Maintain accurate booking records and update travel management systems.
- Ensure compliance with client travel policies, approval workflows, and preferred supplier guidelines.
- Escalate complex ticketing issues or urgent travel disruptions when necessary.
- Contribute to continuous process improvement and knowledge sharing within the team.
Is this you?
- 1-2 years of experience in travel consulting or a GDS-based travel booking role.
- Hands-on experience using and operating any GDS.
- Strong English communication skills (minimum C1 proficiency).
- Solid knowledge of air ticketing, hotel reservations, and ground transportation bookings.
- Ability to work independently while managing multiple responsibilities with accuracy and efficiency.
- Willingness to work on rotating shifts, including weekends, overnight, and public holidays.
Be Part of the ATI Journey
At ATI Business Group, our mission is to support our clients’ growth by providing cost-effective technology and talented, scalable resources ona demand. Since our founding in 2002, ATI has focused exclusively on serving the travel and hospitality industries worldwide. With over 900 employees, we are proud to deliver exceptional services that drive success for our global clients.
Why work at ATI Business Group
- Culture: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- Work policy: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- Training & growth: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- Global exposure: Opportunity to work with international clients across multiple time zones and cultures.
- Rewards: Competitive compensation (especially for the local market) and recognition programs.