Client Service Manager at Integrators services a.s. (Prague, Czech Republic)
Integrators services a.s.· Prague, Czech Republic·
Role details
Job description
Hybrid Lokation: Prague 8, HO 50 % Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior Form of cooperation: Contraktor Start date: asap Allocation: Full-Time Allocation length: Long term
The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.
Task and responsibilities:
- Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
- Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
- Signature Verification: Providing signature verification services for Clearstream entities
- Monitor, verify and execute incoming internal & external requests
- Verify accuracy and completeness of the requests, follow up and ensure proper execution
- Collection and storage of customer documentation
- Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
- Provide regular status to the Project
Mandatory skills and experiences:
- Strong organizational and solution-oriented skills, attention to detail
- Ability to work independently as well as in a team in a diverse international environment
- Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
- A keen interest in enhancing your skillset and your understanding of the capital markets
Optional skills: Experience with SAP systems, account maintenance and archiving tools is an advantage
- German level B2 is a plus
WEB
- title=Client Service Manager
- job=other
Why work at Integrators services a.s.
- Culture: Described as a "friendly, expert team that collaborates effectively" with an agile, cross-functional work style. Emphasis on modern technologies and support for innovation.
- Work Model: Hybrid — typically 2-3 days onsite per week in Prague. Core hours are 9 AM–3 PM with flexible remaining hours.
- Projects: Work on strategic IT projects for major banks and telecoms. Opportunity to influence platform architecture on greenfield projects (e.g., new digital banks, risk systems).
- Notable Perks:
- Annual discretionary financial bonuses
- Contributions to retirement products
- Additional week of vacation (beyond standard Czech minimum)
- Meal allowance
- Access to advantageous investment products
- Opportunities for education (English courses, professional training)
- Contribution towards a Multisport card
- Engineering Culture: Hands-on with modern tech (Java 17+, Kotlin, Spring Boot, Kafka, Angular/React, Kubernetes, cloud-native, Terraform, CI/CD). Two-week sprint cycles.