Configuration Analyst II (Service Transition) – SIPR Change Manager at Computer World Services (Lackland Afb, TX)
Computer World Services· Lackland Afb, TX·
Role details
Job description
Job Description In support of Network/Cyberspace Operations mission, perform Service Transition Coordination.
- Analyzes changes of product design to determine the effect on the product design and function and determines and prepares documentation necessary for change.
- Coordinates with customers and manufacturers to determine a process for change reporting.
- Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.
Key Tasks & Responsibilities
- Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators.
This task includes:
- Receiving calls from AFIN operators to coordinate change process and incident resolution
- Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner
Education & Experience
- Requires a bachelor's degree, and 2 - 4 years of related experience
Certifications
- Required: IAT II = Security+, CySA+, CCNA - Security, GICSP, GSEC, SSCP or higher
- ITIL v4 Foundation
- Desired: ITIL v4 Specialist – Create, Deliver, Support and/or ITIL v4 Strategist – Direct, Plan, and Improve
Security Clearance
- Active Top Secret Clearance with SCI eligibility
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- Day Shift. This is a 24/7/365 mission and extended hours/days may be required.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
Why work at Computer World Services
- Culture Highlights: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- Remote/Hybrid/Office Policy: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- Notable Perks & Benefits (from cwsc.com/employee-benefits):
- Medical, dental, and vision plans (United Healthcare)
- 15 days PTO accrued from day one + 11 company holidays
- Tuition reimbursement up to $5,000 per year
- 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
- Short & long-term disability (100% employer-paid)
- Company-paid basic life and AD&D insurance
- Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
- Commuter benefits (pre-tax transit and parking)
- Employee Assistance Program
- Generous parental leave (from Built In)
- Engineering Culture: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.