Professional Services Team Manager - Implementation Consulting at monday.com (London, United Kingdom)
monday.com· London, United Kingdom·
Role details
monday.com at a glance
A no-code work platform, now built around AI agents, that lets any team shape its own projects, CRM, dev, and IT workflows in one place.
monday.com builds a customizable, no-code work platform where teams manage projects, sales, software development, and IT service on a shared board-based engine, increasingly with AI agents that execute tasks rather than just track them.
~$234M in venture funding before its June 2021 Nasdaq IPO raised · latest: IPO (Nasdaq: MNDY), June 2021 · backed by Insight Partners, Sapphire Ventures, Stripes, Hamilton Lane
Summary
Lead and grow a team of Implementation Consultants responsible for delivering the AI Work platform to customers. The role involves managing project lifecycles, mentoring staff, driving process improvements, and ensuring high-quality, on-time delivery of complex implementation projects.
Job description
About monday.com
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organisations work and outpace their competition.
About the group / About the team
monday.com's team is growing and we are looking for a Professional Services Team Manager to join our team in London! In this role, you will lead and grow a team of Implementation Consultants responsible for implementing the monday.com's AI Work platform for our customers. Your team is responsible for advising and consulting with customers to build and optimise solutions using monday.com products. We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes.
About the role:
- Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
- Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch
- Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
- Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
- Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
- Drive the strategy to onboard, enable, and expand usage and revenue with customers.
- Maintain accountability for team operations and the KPIs used to measure the team’s success
- Recruit, hire and train new team members.
- Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale
Requirements:
- 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
- 3-5+ years of people management experience
- Extensive experience with project management, CRM, service desk, and/or collaborative work management software
- Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects
- Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions
- Ability to successfully navigate complex organisational structures (internal and external)
- Comfortable transforming department strategy into tactical initiatives and executing on them
- Process-focused and metrics-driven (desire to instil a process that can scale)
- Experience estimating delivery effort and creating Statements of Work
- Highly effective communication and interpersonal skills
- An amazing team player who can collaborate with multiple internal and external stakeholders.
Why work at monday.com
- Product-First Culture: The company is deeply committed to building intuitive, powerful, and easy-to-use products that solve real customer problems.
- Impact & Ownership: Employees are given significant ownership over their work from start to finish, fostering a culture of personal investment and high impact.
- Hybrid Work Model: monday.com offers a hybrid work environment, with most teams spending three days a week in the office for collaboration and the rest working remotely.
- Career Growth: The company provides learning programs, mentorship, development opportunities, and an internal mobility process to support diverse career paths.
- Global & Diverse Team: With 3,000+ employees across 15+ locations and 17 teams, the company offers a truly international and diverse work environment. It is an equal opportunity employer committed to inclusion.
- Strong Financial Health: As a profitable, publicly-traded company with over $1B in ARR, monday.com offers stability and long-term growth potential for its employees.