Sales Support & Business Development Specialist (Certification) at Outsourced Staff (Manila, Philippines)
Outsourced Staff· Manila, Philippines·
Role details
Job description
About the Client
This client established Certification, Industrial & E-Commerce group (AUD 15M) based in Australia, employed through Outsourced Staff. You'll work closely with the Director and be supported throughout your engagement by Outsourced Staff's Client & Staff Success Manager. Please note: AI tools may support parts of our recruitment process, but all hiring decisions are made by humans. We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-Commerce group based in Australia. You'll be the first point of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm lead is ever left unanswered.
Key Responsibilities
- Inbound Inquiry & Sales Coordination
- Monitor the generic inquiries inbox daily and action promptly
- Provide a call-first response to every inbound inquiry
- Qualify leads and book seats on open certification courses
- Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value
- Quoting & Pipeline Follow-Up
- Send quotes and follow up on all outstanding quotes
- Follow up on every quoted inquiry within one week
- Manage long-cycle follow-up on defence company approvals, which can take up to four months
- Keep the Trello board accurate and up to date, especially the bookings tab
- Course & Account Coordination
- Drive seat fills for the annual Perth course
- Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)
- Handle overflow inquiries from the e-commerce store
- Backup & Business Development Tasks (quiet periods)
- Database cleaning and hygiene
- Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)
- Product self-education across all five certification courses
- LinkedIn outbound prospecting (training provided; later phase of the role)
- Marketing Support (secondary, as capacity allows)
- General marketing support during a current maternity-leave gap
- Assist with catalogues and social media management
- Contribute to blog articles related to the certification courses
Key Skills & Experience
- Strong inside sales, sales support, or customer service experience
- Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range
- Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho)
- Confident, professional phone manner for inbound and outbound calls
- Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus)
- Excellent written and spoken English communication skills
- Strong attention to detail and accuracy are essential
- Advanced organisational and time management skills
- Ability to manage multiple priorities across sales, admin and occasional marketing tasks
- Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role
- Experience with e-commerce order support or basic marketing/social media coordination (nice to have)
Ideal Candidate Attributes
- Highly organised and detail-oriented
- Proactive and able to work independently
- Confident communicator with a consultative, call-first approach
- Persistent without being pushy — comfortable with long follow-up cycles
- Quick learner with strong system adaptability
- Personable, with genuine warmth and good energy
Why work at Outsourced Staff
- Remote-first culture – All roles listed are work-from-home in the Philippines or other locations; flexible arrangements for Australian hybrid roles.
- Cutting-edge AI usage – Employees are encouraged and trained to use AI tools daily (“We run a hybrid AI plus human model”).
- Hands-on founder involvement – Senior roles work directly with the founder as a “force multiplier,” offering visibility into the entire business.
- Supportive onboarding – Comprehensive orientation, communication setup, and ongoing support to integrate new hires.
- Career growth – Clear review cadence and opportunities to work across both the staffing and AI sides of the business.