Technical Support Manager at Omni (San Francisco, CA)
Omni· San Francisco, CA· $140k–$165k·
Role details
Job description
ABOUT OMNI
Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.
Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.
ABOUT THE ROLE
We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you’ll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You’ll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned
YOU WILL
- Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
- Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
- Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
- Identify friction points in support processes and implement scalable solutions to unblock the team.
- Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.
ABOUT YOU
- 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams.
- Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
- You thrive in high-growth environments and enjoy "building the playbook while playing the game.
- You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.
LOCATION
San Francisco (Hybrid). We work from the office 3 days a week to foster collaboration and move quickly.
WHY JOIN US
- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO
Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.
WHY JOIN US
- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO
Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.
Why work at Omni
- Culture & Mission: “Get insights without waiting in line” – strong emphasis on empowering users with fast, trustworthy data. Engineers share weekly updates on AI, Git, and dbt integration.
- Remote/Hybrid Policy: Hybrid model with regional hubs (San Francisco, Santa Cruz, Philadelphia, Toronto, Dublin, Sydney). Some roles are fully remote (US) or on-site/hybrid depending on location.
- Notable Perks: Work with a team of experienced data veterans (ex-Looker, Google, Stitch, Talend). Opportunity to shape the future of AI-native analytics. Strong engineering culture rooted in governance and developer experience.
- Growth Trajectory: Rapidly scaling (193 employees, recent $120M Series C at $1.5B valuation). Active hiring across sales, engineering, support, and marketing – 30 open positions as of mid-2026.