VIP CRM Manager at GROWE (Europe)
GROWE· Europe·
Job description
Growe welcomes those who are excited to:
- Prepare and own a strategic monthly VIP CRM calendar tailored for Casino and Sports customers, leveraging analytics to drive data-informed decisions;
- Control VIP CRM revenue targets and bonus budget allocation, ensuring alignment with overall business objectives;
- Monitor bonus cost versus incremental revenue and ensure positive campaign ROI, optimizing incentive structures to maximize margin efficiency;
- Develop, implement, and continuously optimize VIP lifecycle journeys (Onboarding, Growth, Loyalty, Churn Prevention) with clear KPIs for retention, ARPU growth, and LTV;
- Plan, execute, and optimize campaigns for VIP upselling, retention, and reactivation on a daily basis;
- Collaborate closely with VIP Account Managers to align automated CRM flows with high-touch manual outreach, ensuring a seamless and personalized player experience;
- Manage communications across email, SMS, push notifications, and in-app messaging channels, ensuring consistency and relevance;
- Track, measure, and report on key performance metrics including Retention Rate, Reactivation Rate, Churn Rate, ARPU, LTV, and monthly revenue flows;
- Monitor campaign conversion metrics (acceptance rate, usage rate, wagering completion, incremental uplift) and communication performance (Open Rate, CTR, Conversion Rate, Delivery Rate);
- Design and execute statistically robust A/B and multivariate tests, defining hypotheses, success metrics, and incrementality impact to drive continuous performance improvement.
We need your professional experience:
- At least 1 year of CRM experience within the iGaming industry, with direct exposure to VIP segment management;
- Strong analytical mindset with the ability to interpret complex datasets and translate insights into actionable strategies;
- Experience managing bonus cost optimization and campaign ROI analysis;
- Proficiency in CRM tools, marketing automation platforms, and performance tracking systems;
- Deep understanding of player behavior and lifecycle dynamics within Casino and Sports products;
- Experience working with LATAM markets (Spanish-speaking regions) will be a strong advantage.
We appreciate if you have those personal features:
- Proactive and resourceful approach in resolving campaign, segmentation, or bonus issues quickly;
- Strong communication and presentation skills, with the ability to deliver clear strategic reports and recommendations;
- Ability to work in a fast-paced environment with multiple markets, frequent game releases, and dynamic event calendars.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Why work at GROWE
- Culture & Development: Growe University offers structured learning, a Personal Development Plan, training budget, and conference attendance. Emphasis on continuous learning and “people first” approach.
- International Experience: Opportunity to work across three continents with relocation packages, business trips, and a globally distributed team (82% remote roles, 18% on-site/hybrid).
- Compensation & Benefits: Competitive salary, quarterly bonuses, annual reviews, benefits cafeteria, healthcare, sport clubs, and tech/legal/accounting support.
- Work Environment: Open communication, team-building events, hiking, and a strong sense of community. Many roles are fully remote (“Anywhere, Worldwide”).
- Growth Opportunities: Grading system for career progression, ambassadorship programs, and cross-functional projects.