Head of Customer Success at Lindy (San Francisco, CA)Head of Customer Success

As a Head of Customer Success at Lindy, you will build a customer-obsessed team and ensure our customers are so happy that they couldn’t imagine life without us.You’ll hire, coach, set goals, create and iterate on playbooks, and work closely with the sales and product teams. Your role will be crucial in helping customers realize the full potential of Lindy while contributing to our product evolution. We are an in-office company, working from our San Francisco office 4 days a week. We do sponsor visas and cover relocation fees for up to $20,000.

Who you are:

• Build a world-class customer success team
• Hire, source, interview and close CSMs
• Build, iterate and train your team on our CS playbook
• Lead customer check-ins and build deep relationships with key stakeholders to understand their processes and requirements
• Partner with Sales on new revenue opportunities, leveraging customer success stories to drive growth
• Provide feedback to product teams based on customer experiences and challenges
• Experience leading CS at startups with less than 100 people
• Track record building and managing teams of 7+ people
• Measurable success driving implementation and expansion of complex products for SMBs
• Strong technical aptitude with the ability to understand and troubleshoot complex workflows
• The ability to navigate high ambiguity in a fast-paced work environment
• An unusual work ethic to help build and grow a new startup
• Exceptional written and oral communication skills
• Ability to work in person 4 days a week from a San Francisco office

Bonus

• No-code platform experience
• Background in workflow automation or AI/ML products