L1-L2 Service Desk Engineer at GROWE (Remote)L1-L2 Service Desk Engineer

Growe welcomes those who are excited to:

- Provide L1–L2 technical support for end users in a corporate environment;

• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;

- Install, configure, and support Windows and MacOS operating systems;

- Troubleshoot and resolve hardware, software, networking, and system-related issues;

- Perform regular system maintenance, updates, patching, and preventive support activities;

• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;

- Support endpoint security processes, including antivirus, encryption, and patch management;

- Assist with procurement, setup, and replacement of IT equipment;

• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;

- Escalate complex issues to senior support teams when necessary;

- Collaborate with internal IT teams to ensure smooth and stable IT operations.

We need your professional experience:

- 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;

- Experience combining both L1 and L2 support responsibilities;

- Proven experience supporting end-user devices in enterprise environments;

- Strong knowledge of Windows 10/11 administration;

- Strong experience with MacOS support (Linux knowledge is considered a plus);

- Understanding of endpoint security principles, including patch management, antivirus, and encryption;

- Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;

- Experience working with ticketing or task management systems;

- Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

We appreciate if you have those personal features:

- Strong customer-service and communication skills;

- Good troubleshooting and problem-solving abilities;

• Ability to prioritize tasks, multitask, and work within SLA requirements;

- Responsible, organized, and detail-oriented approach to work;

- Ability to stay calm and professional while supporting a high volume of users;

- Team player with a proactive and flexible mindset;

• Willingness to learn and adapt to new tools, systems, and processes.

We are seeking those who align with our core values:

- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.